Monika Vasquez
Hinesville,GA
Summary
My goal is to work in the company of good people. I have approximately 10+ years of retail, office and customer service experience. I'm extremely organized and smooth. I can master anything given little time. I'm eager to learn new skills and would like my hard work to lead to future opportunities within the company.
Seasoned administrative professional familiar with clerical areas, accounting procedures and records management requirements. Positive, upbeat and dependable team player with an analytical, resourceful and adaptable approach to solving routine and complex problems. Looking for a challenging new role with the opportunity to make a lasting impact.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2021 - 09.2023
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Front Desk Agent
Holiday Inn Express
05.2017 - 10.2018
- Aided other hotel personnel in various capacities, including overseeing the front desk when the manager was unavailable and handling purchases at the gift shop when it was short-staffed.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations.
- Executed a personable demeanor to every guest who approached the front desk.
- Confirmed transactional data.
- Handled phone calls and routed them to the proper guest or department when the switchboard operator was not available.
- Developed a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.
- Handled money for customers and visitors.
- Issued room keys to guests when they checked in and answered questions regarding how to use them properly.
- Handled the complaints and concerns of customers.
- Handled communications systems.
- Maintained the front desk and reception area in a neat and organized fashion.
Assistant Store Manager
Yankee Candle
06.2014 - 05.2016
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Led teams in the planning, implementation and execution of merchandising and operating initiatives.
- Coached and developed store associates through formal and informal interactions.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Mentored the team on effective upselling and cross-selling techniques.
- Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Processed credit and debit card payments and returned the proper change for cash purchases.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Offered exceptional customer service to differentiate and promote the company brand.
- Processed all sales transactions accurately and in a timely fashion.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Security Officer
Weiser Security Services Inc.
09.2023 - 04.2024
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Retail Sales Associate
JC Penneys
02.2012 - 06.2014
- Performed floor moves, merchandising, display maintenance and housekeeping
- Greeted each customer and offered to assist them to provide excellent customer service.
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.
- Drove sales through suggestive selling and by promoting add-on purchases.
- Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.
- Assisted in ringing up sales at registers and bagging merchandise.
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Helped customers by answering questions and locating merchandise.
- Generated brand awareness and positive product impressions to increase sales.
Administrative Assistant
Allstate Financial Services
05.2005 - 08.2010
- Welcomed guests and clients in an upbeat and friendly manner.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.
- Supervised and trained admitting, billing and collection staff.
- Dispersed incoming mail to correct recipients throughout the office.
- Maintained the front desk and reception area in a neat and organized fashion.
- Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
Education
High School Diploma - Basic
Irvin High School
El Paso, TX1998
Skills
- Time management skills
- Computer proficient
- Results-oriented
- Quick learner
- Excellent communication
- Microsoft Office
- Positive learning process
- Proficiency in excel, powerpoint etc
Timeline
Security Officer
Weiser Security Services Inc.
09.2023 - 04.2024
Security Officer
Allied Universal Security Services
05.2021 - 09.2023
Front Desk Agent
Holiday Inn Express
05.2017 - 10.2018
Assistant Store Manager
Yankee Candle
06.2014 - 05.2016
Retail Sales Associate
JC Penneys
02.2012 - 06.2014
Administrative Assistant
Allstate Financial Services
05.2005 - 08.2010
High School Diploma - Basic
Irvin High School