Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monika Vasquez - Johnson

Cedar Hill,United States

Summary

Accomplished RXOM at Walgreens, leveraging a blend of exceptional customer service and technical skills to enhance operational efficiency and patient satisfaction. Proven track record in fostering teamwork, implementing problem-solving strategies, and mastering new technologies. Increased pharmacy productivity by streamlining processes, demonstrating a commitment to excellence and continuous improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RXOM position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience
1
1
Certification

Work History

RXOM Pharmacy Operations Manager

Walgreens
01.2021 - Current
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sr Technician

Walgreens
07.2008 - Current
  • Monitored and enforced safety measures to mitigate hazards.
  • Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Diagnosed problems with scanners and printers by applying technical knowledge and troubleshooting skills.

Sr Technician

CVS Pharmacy
07.1996 - 08.2007
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Education

Associate of Applied Science - Psychology

ARGUSY UNIVERSITY
Pittsburgh, PA
11.2014

J M Hanks High School
El Paso, TX
05.1982

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Problem Resolution
  • Verbal Communication

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Professional Working

Timeline

RXOM Pharmacy Operations Manager

Walgreens
01.2021 - Current

Sr Technician

Walgreens
07.2008 - Current

Sr Technician

CVS Pharmacy
07.1996 - 08.2007

Associate of Applied Science - Psychology

ARGUSY UNIVERSITY

J M Hanks High School

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Monika Vasquez - Johnson