MONIKA WATERALL
Project Manager, Career Happiness & Life Coach, Yoga Teacher
Boston,MA
Summary
This candidate’s career break for parenting, divorce, and health challenges have shaped her professional aspirations. She’s as highly motivated as ever to apply project management expertise to change and research projects, now driven by a desire to advocate for justice. Resilience due to ENFJ-A personality traits helped fuel her passion for advocacy and overcome what most people say she could not. It has also given her a realistic outlook on reentering the job market not only as a project manager but also as an administrator, assistant, coordinator, or research investigator. Strategic thinker with a proven ability to accurately assess complex situations, conduct research, and organize teams to achieve common goals. Her experience includes C-level project/program sponsors with daily interactions regarding business changes in financial planning, business research, software implementations, crisis management, restructuring and acquisitions, and social outreach coordination. Adept at soft skills foremost while time and revenue conscious for gathering evidence, investigative analysis including processes for efficiency, public speaking, tight meetings, and adapting strategies based on organizational and customer outcomes for continuous improvement. Experience in editing, Publisher, Jira, Salesforce, PowerPoint presentations, Excel, Adobe, Publisher, and other PM tools are a given to complimenting her management experience. Willing to relocate to: Framingham, MA - Stoneham, MA - Worcester, MA
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Managing, Consulting, & Life Coaching
MonikAgnesYoga, inc.
01.2018 - Current
- Yoga Instructor, Yoga Teacher-New Orleans, LA January 2010 to Present
- Freelance Project Management & Consulting, Yoga Teacher, 2018-present
Coordination Facilitator, Communications Facilitator, Room to Grow
St. Francis House
12.2022 - 10.2024
- Identifying risks, opportunities, and communicatory solutions for this non-profit organization helping the homeless in recovery within the Boston area.
- Discovery and Planning for BASS certification project.
- Planning Workshops & Groups.
- Organizing activities, including outings for the recovery center community.
- Consulting leadership growth within the community, Peer Leaders, and staff.
- Advising and assisting in website & brochure.
- Running groups centered on Recovery through Yoga practices.
Project Manager, EIT (Contract)
Harvard Business Publishing (HBP)
10.2017 - 09.2018
- Project managed Finance restructuring by promoting HB best practices culture improvements, imparted and coached agile methods to cross-functional teams.
- Closely worked with next-in-line CFO for instilling simplified finance team processes and software systems under the Harvard School umbrella.
- Performance Management-Drove communication where executive feedback, stakeholder updates, and engineers were in sync via steering committee and program board meetings.
- Using program activities, improved quality for internal organization growing
- >50% annually. CX user stories identified pain points for quick wins in service and process gaps, bringing fast value to customer issues in less than 30% of the time.
- Risk & Issue Management-Resolved and prevented issues through stage reports to Sr and Exec leadership with adjustment recommendations, action plans, and outcome expectations. Delivering within targets 90% of the time.
- Human Resource Management-Built business cases for recruiting, budget estimating, and reporting hours spent for accurate matrix-style budgeting. Coached and communicated expectations to all levels of stakeholders, encouraging inclusion of all.
Project Manager
PTC
02.2016 - 08.2017
- Program/project management of cross-functional teams for ISO/ITIL audited internal IT, process, and change improvements throughout Customer Success organization with SVP sponsors.
- Identified opportunities in >50% of activities, driving faster results by utilizing agile/scrum methodologies.
Customer Care & Implementations Manager
FlightView/AG
08.2014 - 03.2016
- Customer Care Advocate August 2013 - July 2014
- Shaped international roadmaps and C-Level recognized as the highest customer retention period in company history through driving customer satisfaction. Managed implementations and solution projects for SaaS, web, display, app, social media, and data feeds in a federally audited industry.
- Implementation Project Manager-Collected customer requirements, prioritized and optimized customer integration deliverables, resulting in customer requirement perfect fit.
- Managed >10 implementations concurrently, with ~ 50% 3rd party collaborations.
- Created and documented benchmarks, demonstrating business value in each project.
- Allocated and estimated resources, preserving scope and budget for all parties.
- Customer Experience Manager-Led tech support and development teams for timely B2B and B2C client solutions, with attention to detail for delivering under budget 100% of the time.
- Adjusted methodologies according to customer preferences, using agile + waterfall.
- Product monitoring and analysis of Salesforce reports for accurate adjustments.
- Process analysis of client business for identifying UX strategic solutions.
- Business Analyst-Aligned customer interests with internal Marketing Approval, while strengthening customer relationships for promoting future procurement.
- SaaS solutions consulting, identifying root issues, product fit for resolution.
- Cross-organizational alignment, between sales’ scope and R&D initiatives.
- Process analysis, setting and analyzing metrics, with QA + UX testing in all product releases.
Business Development Manager (Contract)
Precision Products, inc.
11.2012 - 02.2013
- 2013 Lead Analysis, marking turn in company’s revenue with more productive conventions.
- Product Analysis, defining market strategy for the next year, with 300% revenue increase.
Human Resources, Payroll & Attendance PSR (HR)
Marsh & McLennan
03.2012 - 11.2012
- Assisted in employee payroll/tax issues using the company’s Workday software system.
- Team Building Rollout lead Summer 2012, bringing new heightened participant experience.
- Standardized Tax-time Procedure including requirements needed to expedite W-2 requests during the height of 2012 tax season for all ~26K US participants.
Regional Operations Specialist II, Customer Care Telephony
Cox Communications
01.2004 - 01.2011
- Regional Operations Specialist I 2006 - '10
- Ensuring highest customer satisfaction across all regional sites by managing customer facing and internal process improvements projects in the regulated telecommunications industry.
- Built methods & procedures with dependable results, advancing company-wide adoption.
- Managed role-restructuring campaigns, improving training with >25% effective time.
- Researched then partnered with competition for 90% reduction of B2B processing time, improving industry business relations.
- Streamlined regional operations processes, enhancing efficiency and reducing operational bottlenecks.
- Led cross-functional teams to implement strategic initiatives, fostering collaboration and improving service delivery.
- Developed and maintained operational documentation, ensuring compliance with organizational standards and industry regulations.
- Analyzed performance data to identify trends, driving informed decision-making for regional operational improvements.
- Mentored junior staff on best practices in operations management, promoting skills development and knowledge sharing.
- Facilitated training sessions for new systems and tools, increasing team competency and operational effectiveness.
- Coordinated resource allocation across multiple projects, optimizing workflow and meeting project deadlines consistently.
- Collaborated with stakeholders to align regional operations with corporate strategy, enhancing overall business performance.
- Spearheaded process improvements initiatives that resulted in reduced lead times and increased throughput rates.
- Improved regional operations efficiency by streamlining processes and implementing innovative strategies.
- Enhanced communication, collaboration, and teamwork among cross-functional teams for optimal results.
- Developed comprehensive reporting tools intended at providing actionable insights critical for decision making at senior leadership level.
- Reduced operational costs with effective budget management and resource allocation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong relationships with stakeholders through transparent communication and proactive problem resolution.
- Championed a culture of continuous improvement by fostering an environment conducive to employee engagement and open dialogue on best practices.
- Implemented comprehensive training programs for new hires and ongoing staff development initiatives.
- Achieved cost savings by identifying inefficiencies in existing procedures and recommending corrective measures.
Education
Master of Business Administration - Strategic Mgmt & Leadership
Tulane University, A. B. Freeman School of Business
New Orleans, LA05.2011
Bachelor of Fine Arts - Fashion Design
Massachusetts College of Art & Design
Boston, MA05.2001
Skills
- Management
- Data visualization
- Risk management
- Leadership
- Microsoft Project
- Project management software
- Product management
- Project coordination
- Project management
- PMP
- Communication skills
- Jira
- Analytics
- Agile
- Project leadership
- Budgeting
- Organizational skills
- Program management
- Project implementation
- Data analysis skills
- Data analytics
- Microsoft Office
- Project planning
- Project management methodology
- Time management
- Process improvement
- Analysis skills
- Program development
- Negotiation
Certification
- PMI Certification
- Certified Project Manager
Timeline
Coordination Facilitator, Communications Facilitator, Room to Grow
St. Francis House
12.2022 - 10.2024
Project Managing, Consulting, & Life Coaching
MonikAgnesYoga, inc.
01.2018 - Current
Project Manager, EIT (Contract)
Harvard Business Publishing (HBP)
10.2017 - 09.2018
Project Manager
PTC
02.2016 - 08.2017
Customer Care & Implementations Manager
FlightView/AG
08.2014 - 03.2016
Business Development Manager (Contract)
Precision Products, inc.
11.2012 - 02.2013
Human Resources, Payroll & Attendance PSR (HR)
Marsh & McLennan
03.2012 - 11.2012
Regional Operations Specialist II, Customer Care Telephony
Cox Communications
01.2004 - 01.2011
Master of Business Administration - Strategic Mgmt & Leadership
Tulane University, A. B. Freeman School of Business
Bachelor of Fine Arts - Fashion Design
Massachusetts College of Art & Design
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<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia