Summary
Overview
Work History
Education
Skills
Timeline
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Monika Williams

Lexington Park,MD

Summary

Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Program Analyst/ Allowable Configuration PO

Spalding Consultant
03.2023 - Current
  • Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
  • Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
  • Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
  • Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
  • Streamlined service desk operations for increased productivity through effective task prioritization and time management.
  • Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
  • Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
  • Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
  • Maintained high-quality service standards by adhering to established processes and guidelines.
  • Trained new hires, ensuring a smooth transition into the team and improving overall performance.
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Extracting and loading data from different databases and file formats into a data warehouse.
  • Transforming and cleansing data to ensure its quality and accuracy.
  • Implementing data integration pipelines using tools like Apache Kafka or Apache NiFi.
  • Managing and monitoring data ingestion processes to ensure smooth and efficient operation.
  • Collaborating with other teams or stakeholders to understand data requirements and deliver the necessary data sets.
  • Troubleshooting and resolving data ingestion issues or errors.
  • Implementing data validation and verification processes to ensure the integrity of ingested data.
  • Keeping up to date with industry best practices and emerging technologies related to data ingestion.
  • Documenting data ingestion processes, procedures, and standards for future reference.
  • Continuously improving data ingestion processes and optimizing performance for scalability and efficiency.

Logs and Records Supervisor

Vertex
07.2022 - 08.2023
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Trained junior analysts and Data Specailist on best practices, improving overall team performance and productivity.

Data Analyst

United States Marine Corps
11.2015 - 03.2022
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Streamlined data processing for faster results by implementing advanced analytics tools.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Trained junior analysts on best practices, improving overall team performance and productivity.
  • Enhanced flight safety by conducting thorough pre-flight inspections and verifying aircraft performance data.
  • Streamlined aviation operations by developing and implementing efficient standard operating procedures.
  • Improved communication, resulting in increased situational awareness among team members during high-stress situations.
  • Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.
  • Collaborated with maintenance teams to address aircraft issues promptly, minimizing downtime and maximizing operational efficiency.
  • Played a vital role in training new Aviation Operations Specialists, sharing knowledge of best practices through mentoring and hands-on guidance.
  • Maintained flight logs on incoming and outgoing flights and individual flights.

Education

High School Diploma -

Pelion High School
Pelion, SC
05.2014

Skills

  • Feasibility Studies
  • Data Analysis Expertise
  • Strategic Planning
  • Risk Assessments
  • Proficient in OOMA, Deckplate, Navair, Jira, Teams, Outlook, TeamCenter, EQube, Awis, Excel, Word, PowerPoint, Visio, Planner, OneNote, SharePoint
  • Team Leadership
  • Time Management
  • Stakeholder Engagement
  • Performance Metrics
  • Database Management
  • System Integration
  • Requirements Gathering
  • Decision Making
  • User Acceptance Testing
  • Change Management
  • Attention to Detail
  • Process Mapping
  • Data Analysis
  • Critical Thinking
  • Software Testing
  • Problem Solving
  • Project Management
  • Technical Writing

Timeline

Program Analyst/ Allowable Configuration PO

Spalding Consultant
03.2023 - Current

Logs and Records Supervisor

Vertex
07.2022 - 08.2023

Data Analyst

United States Marine Corps
11.2015 - 03.2022

High School Diploma -

Pelion High School

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Monika Williams