Monikah Collins
Community Mgmt Group (NVCM)
Spring,TX
13
years of professional experience
Experienced operations leader in community association management, known for relationship building, budget control, and process improvement. Drove revenue growth, strengthened client satisfaction, and improved accountability through streamlined workflows and strong vendor oversight.
Work History
Delta Sigma Theta
11 Years 7 Months- Directed community association operations, aligning service delivery with board expectations and governing requirements.
- Oversaw annual budgets, financial reviews, and reserve planning to support long-term community stability.
- Managed vendor relationships, contract performance, and maintenance schedules to maintain property standards.
- Managed vendor relationships and contract performance while coordinating maintenance schedules to uphold property standards.
- Streamlined operational workflows across departments, enhancing consistency and accountability in service delivery.
- Mentored staff, assigned priorities, and strengthened team execution across community management functions.
- Reviewed and updated internal policies and procedures, ensuring compliance with regulatory requirements and strengthening internal controls.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Short Sale Representative
1 Year 5 Months- Managed client intake calls, gathered case details, and efficiently routed matters to legal teams for timely resolution.
- Coordinated appointment scheduling and follow-up communication, ensuring attorneys stayed organized and informed.
- Maintained accurate client records, case notes, and confidential documentation in office systems.
- Resolved routine client inquiries, clarifying process steps and required documentation to enhance client understanding and engagement.
- Prepared correspondence, forms, and supporting materials for case openings and file updates.
Education
Master of Science - Chemical Engineering
Bachelor of Science - Chemistry
High School Diploma
Skills
Operations management
Budget control
Financial reporting
Vendor management
Project coordination
Goal setting
Compliance oversight
Change management
Decision-making
Communication skills
Relationship building
Strategies and goals
Timeline
Delta Sigma Theta
Community Mgmt Group (NVCM)
01.2015 - 08.2026Read More
Short Sale Representative
Cogburn Law Offices
03.2013 - 08.2014Read More
Rice University
Master of Science from Chemical Engineering
Read More
Southern University and A&M College
Bachelor of Science from Chemistry
Read More
Lawless High School
High School Diploma
Read More