Monike Samuels
New York City,NJ
Summary
I am an energetic, highly motivated professional with a strong foundation in social work practice and a proven ability to manage complex cases/challenges, facilitate group work, and deliver community- based interventions. I bring extensive hands-on and theoretical experience working with vulnerable populations, including older adult, youth, children, and individuals impacted by substance use. I am highly efficient in Excel and information systems, with strong track record of preparing detailed, accurate reports that support compliance, operational accuracy, and regulatory requirements. Known for my clear communication and strong interpersonal skills, I approach my work with a methodical, solution-oriented mindset, sound decision-making and a commitment to ethical, effective service delivery.
Overview
9
9
years of professional experience
Work History
Care Manager
Care Design CDNY NYC
04.2022 - Current
- Lead a care coordination team and oversee all care coordination and care management.
- Manage and allocate support and services to participants and residents based on their needs and requirements.
- Assist member development by implementing and monitoring person centered service plans (Life Plans); utilize participant health risk assessments and other clinical, social, and functional information to meet members’ needs and preferences.
- Serve as the lead participant of the Interdisciplinary Team (IDT); facilitating team members to work collaboratively, with a common purpose, to achieve goals and share resources.
- Maintained regular, empathetic, and professional communication with both individuals and families, asking for and valuing their input in order to encourage involvement.
- Ensure that all activities and policies abide by and protect individual’s rights, advocating for them when necessary.
- Monitoring the performance of all staff and ensuring that standards are maintained and exceeded.
Psychotherapist
CL Clinic
01.2023 - 10.2023
- Interviews the individual after a thorough review of the record to construct the psychosocial assessment.
- Obtains psychosocial history by interviewing the individual, the family, significant others, and former service providers to formulate clinical recommendations for therapeutic interventions.
- Assesses individuals’ clinical treatment needs by prioritizes the individual’s treatment needs; assesses the impact of treatment on the individual to develop a comprehensive treatment plan; and determines the individual’s level of care.
- Participates in the development of a written, comprehensive, individualized treatment plan that is based on the individual’s clinical needs.
- Provides home-based therapy to enhance social, emotional, and behavioral functioning.
- Advises the individual and family about the nature of the illness, available services, and how to access them. May identify, coordinate, and plan for the individuals’ financial needs.
- May identify and provide intervention to individuals in crisis in a range of settings or provide consultation to others to enable them to appropriately intervene.
- Prepares required progress notes, treatment team recommendations, written and verbal reports, discharge plans, and other documents within required timeframes.
- As an integral member of the treatment team, ensures that all relevant clinicians are kept informed of the individual’s clinical needs, family social adjustment, services needed, and their availability through clear documentation of the record.
Assistant Director of Residential Services
Eihab Human Services Inc., Queens, NY
06.2017 - 03.2022
- Ensures Residences in caseload are audit ready and consistently checks in/conducts observations and provides hands-on assistance in doing so.
- Ensures staff scheduling and coverage; Filled in for DSP/Management when coverage was needed & provides support for individuals
- Conducts Observations & Follows up with QA Corrective Actions, ensure safety/compliance within residences
- Participated in interdisciplinary team meetings & ensure HRC/IRC documents are completed accordingly
- Assist with the hiring process of new staff (management/medical coordinator/DSP) to ensure goodness of fit
- Ensure quality care is provided throughout the chain of command (Management, Medical Coordinators, DSP)
- Administrative Program Oversight for 24 hour supervised Residential Programs, 24 hours on call accessibility for programming needs or emergencies.
- Managed more than 250 Direct Support Professionals, 6 Resident Managers, 7 Assistant Managers, and 7 Medical Coordinators. Completing staff training and development, performance evaluations, and program services.
- Supervised the programs for 89 adults with developmental disabilities across 7 group homes while ensuring compliance with NYS OPWDD regulations and Agency policy and procedures.
- Administrative Programming Oversight for various programming systems such as financial funding for program and individuals, fire drill record, medical records and incident management/ prevention within programs.
Education
Bachelor of Science - Gerontological Studies
York College
Queens, NY05-2014
Doctorate - Social Work
Capella University
Minneapolis, MN06-2027
MS - Social Work
Capella University
Minneapolis, MN03-2022
Skills
- Care Regulations
- Rapport Building
- Maximizing Occupancy
- Managing Budgets
- Staff Recruitment & Training
- Operational Excellence
- Continuous Professional Development
- Performance Management
- Financial Control
- Market Intelligence
- Strategic and operational oversight of administrative duties
- Conduct audits and review for compliance
- Proficient in Microsoft Office Suite
- Google Workspace (Sheets, Docs, Slides, Drive)
- Project management
- Customer focused communication
- Time management
- Proactive and assertive
- Flexible and approachable
- Strong leadership, judgment and decision-making skills
- Efficient in managing high pressures operational setting
- Excellent communication, organizational, and problem-solving abilities
Core Competencies
- Able to work with Councils, the Health Service and the voluntary sector.
- Able to deliver the highest standards of one-to-one care to meet any individuals needs
- Have an understanding of and able to demonstrate a commitment to Equal Opportunities and Diversity.
- Able to deal with aggressive people who have a challenging behavior.
- Able to deal with abusive and aggressive clients.
- Can cope with a high caseload and prioritize according to importance.
- Ability to organize and prioritize work and manage time effectively.
- Identifying, developing and implementing best practice that increases performance.
- Knowledge and experience of procurement processes, procedures and policy setting.
- Understand all legal, regulatory, information security and compliance requirements.
- Can deal with sensitive issues confidentially.
- Ability to manage operations within budgetary constraints.
- Provided a stabilizing influence and promoted an excellent environment conducive to increasing efficiency, enhancing quality and strengthening financial results.
Timeline
Psychotherapist
CL Clinic
01.2023 - 10.2023
Care Manager
Care Design CDNY NYC
04.2022 - Current
Assistant Director of Residential Services
Eihab Human Services Inc., Queens, NY
06.2017 - 03.2022
Doctorate - Social Work
Capella University
MS - Social Work
Capella University
Bachelor of Science - Gerontological Studies
York College