Monilly Reiner
4180 Madison St Ave Maria,FL
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of health and dining.. Successful at training a best-in-class front of house staff. Motivated Dining Room Manager with 20 years of experience in food service industry. Successful at leadership and multitasking with outstanding eye for detail and extensive knowledge of streamlining dining room functions. Committed to professional aesthetics and top-of-the-line customer service. Can adopt any environment I may be with.
Can work under pressure, with less supervision. Very independent and reliable . Very multi tasking.Team Player.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dining Manager
Moorings Park / Unidine
04.2021 - Current
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Designed overall floorplans and coordinated modifications for events and special reservations.
Dining Supervisor
Moorings Park / Unidine
11.2018 - 04.2021
- Served as host for diners to drive pleasurable dining experiences.
- Supervised wait staff during meal service.
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
Server
Moorings Park / Unidine
09.2008 - 11.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
East West Cafe
04.2003 - 02.2007
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Field Researcher
Trends-MBL
01.1999 - 03.2003
- Gathered and organized information for research purposes.
- Gathered information with regards to the product of our clients.
- Input counts as an inventory of all the products each company has with our clients.
Education
Bachelor of Science - Bachelor of Science of Technology
Visayas State University
PhilippinesHigh School Diploma -
San Jose Nat'l Hight School
Philippines03.1994
Skills
- Customer Service
- Work Scheduling
- Conflict Mediation
- Relationship Building
- Health Code Compliance
- Front of House Management
- Anticipating Problems
- Reliable and Responsible
- Scheduling Staff
- Delegating Assignments and Tasks
- Inventory Management
- Collaboration and Teamwork
Certification
Compassion in Action Program
NOVARE Management Essentials program
Diamond Dining Training I,II, and III
Food Safe
References:
Ronaldo Elimino
239-290-1965
Sharon Lopez
561-674-6462
Rita Coniendo
239-785-8667
Timeline
Dining Manager
Moorings Park / Unidine
04.2021 - Current
Dining Supervisor
Moorings Park / Unidine
11.2018 - 04.2021
Server
Moorings Park / Unidine
09.2008 - 11.2018
Bartender
East West Cafe
04.2003 - 02.2007
Field Researcher
Trends-MBL
01.1999 - 03.2003
Bachelor of Science - Bachelor of Science of Technology
Visayas State University
High School Diploma -
San Jose Nat'l Hight School
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