Moniqka Bartholomew
Fayetteville,AR
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Material Handler
Keytronic
04.2024 - Current
- Assembled kits that contain parts for machines and for the circuit boards to be built
- There to assist with new parts if leads and supervisors ran out of items they needed to run the machine
- Used a computer system to keep track of inventory in the warehouse
Customer Service Representative
Kelly Connect
Fayetteville
03.2023 - 04.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Oversaw warranty counseling process to manage expense controls.
- Answered customer inquiries and provided accurate information regarding products and services.
Senior Resolutions Coordinator, Fraud Operations
Walmart
01.2023 - 03.2024
- Demonstrated strong customer service skills by efficiently handling calls, chats, and emails from customers regarding missing items or unfulfilled orders, showcasing the ability to manage and resolve high-stress situations
- Acquired proficiency in reviewing and analyzing customer accounts, identifying potential fraudulent behavior
- This critical analysis skill is essential for effective team leadership and decision making in complex scenarios
- Utilized internal tools and external resources to investigate suspicious accounts, displaying resourcefulness and problem-solving skills vital for leading a team through challenging situations
- Collaborated effectively with peers to communicate fraud trends promptly, demonstrating excellent teamwork and communication skills, which are key attributes of a successful leader
- Experienced in various systems, including Gscope/Dispatcher, CCA, etc
Lead Daycare Teacher
From Caterpillars to Butterflies Christian Daycare
06.2021 - 10.2022
- Oversaw groups of children from ages of 6 weeks to 5 years old while they played, colored, and did other activities
- Organized games and different learning activities throughout the day
- I also communicated with parents and gave them regular updates
Commercial Cleaner Supervisor
J&M Commercial Cleaning
10.2019 - 10.2020
- Oversaw unlocking and locking different businesses
- Supervised team members and checked their work
- Provided feedback to team members
- Checked the work they did, and pointed out anything that would need to be fixed
- Verified every shift that everything was cleaned properly and put back where it needed to go
Education
Criminal Justice
Northwest Arkansas Community College
AR01.2021
Skills
- Equipment safety
- Inventory management
- Account updating
- Complaint resolution
- Microsoft outlook
- Escalation management
- Strong teamwork
- Technical support
- Empathy and patience
- Call center experience
Awardsandacknowledgements
- Previous jobs I have became a supervisor/lead within 6 months of being employed.
- In high school, I was a part of many different clubs and sports, and also received awards.
- I had 3.9 GPA in high school and college.
- I had the highest metrics for calls, chats, and emails on my team for previous role.
Timeline
Material Handler
Keytronic
04.2024 - Current
Customer Service Representative
Kelly Connect
03.2023 - 04.2024
Senior Resolutions Coordinator, Fraud Operations
Walmart
01.2023 - 03.2024
Lead Daycare Teacher
From Caterpillars to Butterflies Christian Daycare
06.2021 - 10.2022
Commercial Cleaner Supervisor
J&M Commercial Cleaning
10.2019 - 10.2020
Criminal Justice
Northwest Arkansas Community College