Moniqua Nicholson
Hampton,GA
Summary
Accomplished professional with a proven track record at Wells Fargo, adept in money handling and customer service. Excelled in team leadership, resolving conflicts with empathy, and ensuring high-quality service delivery. Demonstrated attention to detail and active listening, significantly enhancing customer loyalty and operational efficiency.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
01.2024 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Manager
The Dutch Pot Caribbean & American Flavors
02.2018 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
TSYS
03.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Business Management
Southern Crescent Technical College
Griffin, GA05-2025
Skills
- Attention to detail
- Money handling
- Team leadership
- Customer service
- Active listening
- Data entry
Timeline
Bank Teller
Wells Fargo
01.2024 - 08.2024
Manager
The Dutch Pot Caribbean & American Flavors
02.2018 - 01.2024
Customer Service Representative
TSYS
03.2016 - 08.2018
Associate of Arts - Business Management
Southern Crescent Technical College
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