Moniqua Turner
Bakersfelid,United States
Summary
Compassionate and reliable professional with experience at California Mentor Network, excelling in patient care and communication. Proven ability to enhance client well-being through attentive support and effective problem-solving. CPR certified, with a strong focus on teamwork and collaboration, ensuring a nurturing environment for clients and their families.
Overview
10
10
years of professional experience
Work History
DSP
California Mentor Network
Bakersfield, CA
02.2022 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Service Representative
Travelers Center of America
05.2017 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Receptionist Administrato
Medical Assosciates of Bakersfield
Bakersfield, CA
06.2015 - 08.2016
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
Certificate - Medical Social Work
Bakersfield College
Bakersfield, CA08.2016
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Attentive to people
- CPR certification
- Active listening
- Effective communication
- Decision-making
Timeline
DSP
California Mentor Network
02.2022 - Current
Customer Service Representative
Travelers Center of America
05.2017 - 07.2019
Receptionist Administrato
Medical Assosciates of Bakersfield
06.2015 - 08.2016
Certificate - Medical Social Work
Bakersfield College