Moniqua Williams
Chicago,IL
Summary
Results-driven Case Management Coordinator with extensive experience in client advocacy, resource coordination, and intervention planning. Skilled in assessing client needs, identifying barriers, and collaborating with multidisciplinary teams to achieve positive outcomes. Proficient in case management, compliance monitoring, and data analysis, with strong interpersonal, problem-solving, and critical-thinking abilities.
Overview
11
11
years of professional experience
Work History
Case Management Coordinator
CVS Health
Chicago, IL
04.2023 - Current
- Ensure compliance with federal, state, and local regulations in case management activities
- Develop and implement individualized case management plans for clients in need
- Provide guidance and connect clients to essential services and community resources
- Conduct client assessments and create action plans tailored to their needs
- Collaborate with social workers, medical personnel, and attorneys to ensure the best outcomes
- Manage a caseload of 70 plus cases while maintaining high-quality service standards
Family Health Advocate
Easterseals
Chicago, IL
09.2022 - 03.2023
- Referred community members to necessary health and social services
- Engaged with high-risk and underserved populations to promote health initiatives
- Conducted outreach via phone, in-person visits, and written communication
- Distributed educational materials to increase awareness of available resources
Foster Care Case Manager
Universal Family Connection, Inc.
Chicago, IL
11.2021 - 09.2022
- Licensed Child Welfare Specialist providing direct case management for foster care families
- Evaluated service quality to ensure compliance with program standards
- Attended court hearings, case reviews, and conducted monthly home visits
- Coordinated sibling visits and ensured timely completion of case documentation
Family Coach
Centers for New Horizons
Chicago, IL
04.2021 - 11.2021
- Assisted families in developing strategies to address challenges and meet goals
- Provided guidance on accessing legal, financial, and social services
- Maintained detailed case records, progress notes, and recommendations
- Conducted door-to-door outreach and connected families to community resources
Family Resource Specialist
Illinois Action for Children
Chicago, IL
10.2013 - 03.2021
- Assisted families in accessing Child Care Assistance Program (CCAP) services
- Reviewed applications, determined eligibility, and processed payments
- Provided clear guidance on program policies and procedures
Education
Master of Science (M.S.) - Psychology
Southern New Hampshire University
07.2022
Bachelor of Arts (B.A.) - Psychology
Roosevelt University
Skills
- Case Management
- Client Advocacy
- Resource Coordination
- Referrals
- Crisis Intervention
- Problem-Solving
- Data Entry
- Documentation Compliance
- Interdisciplinary Team Collaboration
- Time Management
- Caseload Prioritization
- Licensed Child Welfare Specialist
References
Available upon request
Timeline
Case Management Coordinator
CVS Health
04.2023 - Current
Family Health Advocate
Easterseals
09.2022 - 03.2023
Foster Care Case Manager
Universal Family Connection, Inc.
11.2021 - 09.2022
Family Coach
Centers for New Horizons
04.2021 - 11.2021
Family Resource Specialist
Illinois Action for Children
10.2013 - 03.2021
Master of Science (M.S.) - Psychology
Southern New Hampshire University
Bachelor of Arts (B.A.) - Psychology
Roosevelt University
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