Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Moniquca Franks

Austell,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Virtual Customer Service Agent

FuWangz
Wilmington, NC
09.2015 - 03.2022


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Assistant Manager

Zumiez
Atlanta, GA
05.2015 - 09.2015
  • As an 2nd, I'm responsible for providing outstanding customer service as per company standards, generating sales, merchandising and general upkeep of the store’s cleanliness and appearance
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Education

Associate of Arts - Culinary Arts

Le Condon Bleu College of Culinary Arts
Atlanta, GA
05.2016

High School Diploma -

Pebblebrook High School
Mableton, GA
05.2013

Skills

  • Skills Summary :
  • Listening to others
  • Relating to the public
  • Communication skills
  • Being able to handle stressful situations
  • Multi-tasking
  • Flexibility
  • Team Player
  • Self motivated
  • Planning and Organizing
  • Creative
  • Dealing with difficult people
  • I have over 3 years of customer service/retail management experience

Timeline

Virtual Customer Service Agent

FuWangz
09.2015 - 03.2022

Assistant Manager

Zumiez
05.2015 - 09.2015

Associate of Arts - Culinary Arts

Le Condon Bleu College of Culinary Arts

High School Diploma -

Pebblebrook High School

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Moniquca Franks