MONIQUE A. BEAN
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
18
18
years of professional experience
Work History
Director of Nursing/Transfer Access and Capacity Center
NYC Health + Hospitals
10.2023 - Current
- Nursing Director for inaugural NYC Health+ Hospitals internal Transfer Center
- Ensure adequate staffing levels and manage departmental scheduling
- Oversee the coordination of patient transfers between internal and external facilities
- Continuous performance improvement to optimize patient flow and ensuring patients receive timely and appropriate care during transfers
- Provide ongoing education for clinical and non-clinical staff in transfer protocols and best practices
- Monitor transfer processes within EPIC EMR and implementing improvements to enhance patient care
- Conduct analysis of transfer data to identify trends and improve efficiency and quality
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Review of transfer processes and implement improvements to enhance patient flow and safety
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Evaluated work performance of 16 nursing and non- nursing personnel to determine wage increases and implement discipline.
Director of Nursing /Clinical Performance Improvement Specialist
NYC Health + Hospitals
06.2021 - 11.2023
- Nursing Lead for the HHC Accountable Care Organization
- Coordinate and conduct nursing education for strategic initiative to enhance care of older adults
- Coordinate training ambulatory care nursing staff of Adult and Geriatric practices
- Conduct program management and quality assurance
- Co-manage site implementation and performance improvement
- Subject matter expert for nursing process in build and optimization of EPIC Ambulatory EMR documentation tools
- Provide informatics guidance to clinical end-users and technical teams
- Collaborate with interprofessional teams, leaders, and other stakeholders for value-based care initiatives: Heart Failure, Transitions of Care, High-Risk Patients
- Data analysis and database management for CMS Medicare Shared Savings program
- Contributing member for IHI grant award for addressing cognitive assessments in older adults
Director of Nursing
NYC Health + Hospitals
04.2021 - 06.2021
- Nursing Leader with NYC H+ H Community Care for NYC Covid-19 emergency response
- Managed remote nursing staff using technology
- Ensured staff followed established protocols for Hotel Isolation Hotline and Isolation program
- Reviewed documentation for completion and accuracy
- Collaborated with multi-disciplinary team members to ensure patients testing positive receive the highest quality care
Director of Nursing- Community Care
NYC Health + Hospitals
06.2020 - 04.2021
- Nursing Leader for Federal Qualified Health Center, Gotham Health-Sydenham with 50+ direct reports
- Site nursing leader for regulatory surveys, i.e., VFC, Laboratory, Article 28, HRSA, PCMH (NCQA) and development of Corrective Action Plans
- Assisted in Occupational Health Services functions including employee flu and COVID-19 vaccine campaign
- Conducted daily risk management reporting and QA/PI Committee participation
- Facility Nursing Super User for EPIC EMR and provided support to clinical staff for EPIC MyChart activation
- Launched nursing implementation of non-patient specific standing order (NPSO) to enhance nurse visit volume and patient satisfaction
- Infection control lead
- Facilitated monthly infection control committee meetings, conducts infection and environmental rounds
- Managed productivity and performance improvement metrics using Tableau dashboards and reporting workbenches
- Conducted staff engagement activities
- Provided coaching and disciplinary actions according to operational procedures
- Collaborated with collective bargaining and labor relations
Associate Director of Nursing- Population Health
NYC Health + Hospitals
08.2018 - 06.2020
- Facility nursing lead for Harlem Hospital Ambulatory Care chronic and preventative disease initiatives (depression, diabetes, and hypertension, accountable care organization) in accordance with evidence-based practice guidelines in adult primary care
- Conducted data collection/analysis and linkage to community partners
- Facilitated interprofessional team meetings to improve patient-centered care and program quality outcomes
- Supported EPIC EMR implementation and Go-Live with 1:1 and group training on documentation and workflow development
- Successfully relaunched department's Collaborative Care (Depression) Program with improved program metrics and process measures
- Led department Hypertension performance improvement project; project selected, and poster presented at NYC Health + Hospital Quality Conference
- Facilitated launch of Diabetes Education program for high-risk adult primary care patients in accordance with the AADE-7 self-care behaviors curriculum
- Established nursing operations related workflows for Covid-19 testing center; created schedule and ensured compliant testing
- Managed daily operations of clinical and non-clinical staff members
- Evaluated and synthesized data, articulated trends and made data-based recommendations for changes and new strategic direction.
Nurse Care Manager — Ambulatory Care Network
NYP/Weill Cornell Medical Center
04.2015 - 03.2018
- Utilized telephonic and in person disease-specific patient education and motivational interviewing to guide Medicare and Medicaid insured patients self-manage their chronic conditions with improved clinical outcomes
- Facilitated interdisciplinary internal medicine team meetings
- Provided comprehensive clinical assessments; formulated care plans and interventions for ACO attributed patients to achieve treatment goals for conditions including DM, Asthma, COPD, HTN and ESRD/Renal transplant
Chronic Care Nurse Manager —Medical Group
Montefiore Medical Center
04.2012 - 04.2015
- Created individualized evidenced-based disease management for asthma education and support to patients and caregivers in accordance with physician care plan
- Performed nursing assessment, telephone triage, monitoring of acute patients prior to transfer from ambulatory care to ER, and post-discharge care coordination
- Provided clinical education to LPN's and care techs; participated in staff recruitment
- Served as Vaccine for Children Coordinator and Onsite Nursing Lead for Bronx Ongoing Pediatric Screening (BOPS) for top-performing pediatric clinic
- Collaborated with practice and departmental leadership in clinic transformation to achieve NCQA medical home designation (PCMH)
- Designated super user and trainer for research clinical application and site coordinator for federal immunization program
RN Care Coordinator
Saint Mary's Healthcare System for Children
12.2009 - 11.2011
- Provided case management for long-term home health care program for up to 60 cases of children with special health care needs and adult HIV/AIDS infected patients
- Advocated for patients to ensure delivery of high-quality care and provided home care visits as needed
- Prepared patients Plan of Treatment, cost-effective Medicaid budgets and participated in quality improvement processes
Public Health Nurse - Nurse Family Partnership
VNS Health
01.2007 - 10.2009
- Conducted nursing assessment and health education through home visits in prenatal and postpartum care, nutrition, parenting behaviors, child health care, breastfeeding, family planning, and special health problems
- Assisted clients to establish measurable outcomes for promoting their health and life course development; evaluated client progress, revised plan of care and made referrals to community organizations as appropriate
- Recruited research participants and utilized reflective practice and motivational interviewing techniques, to encourage client's problem solving, self-efficacy and behavior change
Education
MPH -
New York Medical College
Valhalla, NYBSN -
Syracuse University
Syracuse, NYDigital Health & Innovation Certificate -
Brown University
Providence, RI01.2023
Skills
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Policies compliance enforcement
- Staff recruitment and retention
- Process improvements
- Critical thinking
- Multidisciplinary collaboration
- Strategic planning
Timeline
Director of Nursing/Transfer Access and Capacity Center
NYC Health + Hospitals
10.2023 - Current
Director of Nursing /Clinical Performance Improvement Specialist
NYC Health + Hospitals
06.2021 - 11.2023
Director of Nursing
NYC Health + Hospitals
04.2021 - 06.2021
Director of Nursing- Community Care
NYC Health + Hospitals
06.2020 - 04.2021
Associate Director of Nursing- Population Health
NYC Health + Hospitals
08.2018 - 06.2020
Nurse Care Manager — Ambulatory Care Network
NYP/Weill Cornell Medical Center
04.2015 - 03.2018
Chronic Care Nurse Manager —Medical Group
Montefiore Medical Center
04.2012 - 04.2015
RN Care Coordinator
Saint Mary's Healthcare System for Children
12.2009 - 11.2011
Public Health Nurse - Nurse Family Partnership
VNS Health
01.2007 - 10.2009
BSN -
Syracuse University
Digital Health & Innovation Certificate -
Brown University
MPH -
New York Medical College
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