Monique Addison
Houston,TX
Summary
Dedicated customer service representative with a proven track record of delivering exceptional customer service experiences for well over 37 years. Strong Leadership abilities. Outstanding negotiation techniques, exceptional written and verbal communication. Dedicated home health care provider with expertise in personal care, client mobility assistance, and emotional support. Proven ability to enhance client well-being through effective communication and problem-solving.
Overview
38
38
years of professional experience
5
5
Certifications
Work History
Home Health Care Provider
In Home Attendant Services Ld
Houston, Texas
08.2010 - Current
- Provided personal care services including bathing, grooming, and dressing clients.
- Assisted clients with mobility and transferring to prevent falls and injuries.
- Maintained a clean and safe living environment for clients at home.
- Assisted clients with meal preparation to ensure proper nutrition intake.
- Communicated effectively with clients and families to understand care needs.
- Documented daily activities and care provided in detailed reports for review.
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Prepared meals and snacks to meet individual nutritional requirements.
- Provided emotional support to patients dealing with illness or disability challenges.
Package Handler
FedEx
Houston, Texas
01.2010 - 12.2012
- Sorted packages by destination and size for efficient processing.
- Loaded and unloaded delivery trucks with accuracy and care.
- Maintained cleanliness and organization of work areas for safety.
- Operated conveyor systems to move packages to designated locations.
- Collaborated with team members to meet daily shipping targets.
- Inspected packages for damage and reported issues promptly.
- Followed company safety protocols to ensure a secure work environment.
- Assisted in training new package handlers on operational procedures.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Store Manager
Blockbuster
Houston, Texas
06.1997 - 01.2001
- Managed daily store operations and staff scheduling for optimal efficiency.
- Trained and developed team members in customer service and product knowledge.
- Oversaw inventory management and ensured stock levels met customer demand.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and motivate employees.
- Ensured compliance with health, safety, and operational standards in the store environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Assistant Manager
Wendy's
Houston, TX
06.1988 - 03.1997
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Assisted in scheduling staff shifts to optimize coverage and productivity.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Conducted performance evaluations to provide feedback and support employee development.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
High School Diploma -
Klein Forest High School
Houston, TX05.1992
Skills
- Personal care
- Client mobility assistance
- Meal preparation
- Care documentation
- Health and safety compliance
- Customer relationship management
- Team collaboration
- Inventory management
- Time management
- Problem solving
- Effective communication
- Emotional support
- Conflict resolution
- Training and development
- Case management
- Compassionate caregiving
- [State] Driver's license
- Patient transportation
- Case management experience
- Housekeeping
- Physical therapy support
- Patient care
- Care plan implementation
- Client safety and first aid
- General housekeeping
- Mobility assistance
- Nutrition support
- Fall prevention
- State regulations
- Compassionate client care
- Verbal and written communication
- Decision making
- New hire training
- Skilled multi-tasker
- Customer service
- Exceptional telephone etiquette
- Team building and leadership
- Proficient in [software]
- Adherence to high customer service standards
- Employee scheduling
- Cash handling
- Point of sale systems
- Order processing
- Team leadership
- Operational efficiency
- Staff training
- Performance evaluation
- Attention to detail
- Adaptability
Certification
Texas All Lines Adjuster license
Timeline
Home Health Care Provider
In Home Attendant Services Ld
08.2010 - Current
Package Handler
FedEx
01.2010 - 12.2012
Store Manager
Blockbuster
06.1997 - 01.2001
Assistant Manager
Wendy's
06.1988 - 03.1997
High School Diploma -
Klein Forest High School