Monique A. Edouard
New York,NY
Summary
Led cross-functional teams in implementing compliance protocols and utilizing data-driven insights to inform strategic decision-making.
Overview
20
20
years of professional experience
Work History
Office Manager
Fromer Eye Centers
06.2022 - 09.2025
- Direct day-to-day operations for New York City’s largest ophthalmology practice, overseeing administrative and clinical teams across multiple locations.
- Manage human resources functions including recruitment, onboarding, training, performance reviews, and payroll processing for 20+ staff.
- Develop and enforce operational policies to ensure compliance with HIPAA, OSHA, and healthcare regulations.
- Collaborate with billing and insurance departments to monitor claims accuracy, insurance verification, and reimbursement timelines, reducing denials and maximizing revenue.
- Streamline patient scheduling and provider coordination to improve clinic workflow and reduce wait times by over 20%.
- Oversee budgeting, expense tracking, and vendor negotiations, resulting in measurable cost savings.
- Serve as the primary liaison between physicians, patients, and staff, handling escalations and ensuring exceptional patient experience. Surgical coordination for laser vision corrective and cataract surgery as needed.
Senior Financial Representative
Mount Sinai Health System
05.2015 - 06.2022
- Processed over $100K in daily refunds for large commercial payers while ensuring adherence to contractual guidelines.
- Managed inpatient and outpatient payment posting for $160M+ in monthly transactions.
- Identify and resolved underpayments, processed account transfers, and reconciled 100+ accounts weekly.
- Created Excel-based financial reports for daily revenue tracking and variance reduction.
- Trained new hires
- Partnered with financial analysts to complete month-end closings and ensure accurate cash clearing.
Senior Account Administrator – Team Lead
Weill Medical College of Cornell University
08.2005 - 04.2015
- Managed billing operations for 13 physicians, performing account resolution and trend analysis to improve collections.
- Provided high-level patient communication for domestic and international patients, ensuring satisfaction and retention.
- Oversaw accounts receivable, cash reconciliation, collections, and revenue cycle reporting.
- Conducted staff training sessions, workshops, and monthly meetings to boost performance and compliance.
Education
Master’s - Public Administration
Skills
- Oversaw office and staff management initiatives to optimize HR and payroll functions Directed scheduling and provider coordination efforts to enhance operational efficiency Managed revenue cycle processes, including claims and appeals, to ensure compliance with contractual obligations Led budgeting and financial reporting activities to maintain fiscal responsibility Fostered strong vendor relationships to streamline inventory management Championed patient relations and experience improvements through effective workflow strategies Leveraged EHR systems like Epic and GE Centricity to enhance data management Expert in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
Timeline
Office Manager
Fromer Eye Centers
06.2022 - 09.2025
Senior Financial Representative
Mount Sinai Health System
05.2015 - 06.2022
Senior Account Administrator – Team Lead
Weill Medical College of Cornell University
08.2005 - 04.2015