Monique Albert

• Staffs upcoming shifts due to last minute call outs.

• Answers high volume phone calls and emails.

• Watch dashboards for late clock ins/outs, follow NCNS procedures.

• Utilizes scheduling software and associates calls to correct ticket.

• Maintains professionalism, confidentiality, and organization.

• Handle immediate need schedule conflicts and resolve issues in a timely manner.

• Communicate with office management to ensure all scheduling and care goals are being met.

• Direct communication with caregivers, clients, and poa's to inform/confirm updates.

• Provide scheduling support to multiple home health agencies after hours, on weekends, and holidays.

• Assign tasks to appropriate personnel based on their skill level and availability.

• Ensured compliance with established policies and procedures related to scheduling activities.

• Communicated schedule changes effectively throughout the organization when necessary.

• Scheduled and confirmed appointments.

• Entered information into system to update status reports.

• Maintained positive working relationship with fellow staff and management.

• Quoted and sold metal roofing and building materials.

• Answered multi-line phone system.

• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

• Worked well independently and on a team to solve problems.

• Checked over weekly incoming delivery manifests and gathered accommodating paperwork for warehouse workers.

• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

• Collected payments, issued receipts and updated accounts to reflect new balances.

• Delivered messages and ran errands.

• Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

• Handled all office cleaning duties weekly.

• Counted cash drawers and coordinated change orders for employees.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Managed customer service inquiries and complaints in a timely manner.

• Inventory control to manage and replenish stock, maintain cost levels and meet customer demand.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered questions from customers over phone, email, and in person.

• Served as a friendly, hardworking, and punctual employee.

• Worked well independently and on a team to solve problems.

• Promoted a positive public image for the company.

• Greeted customers and provided excellent customer service.

• Prepared alcoholic and non-alcoholic beverages according to recipe standards.

• Ensured proper sanitation of bar area, glassware, utensils, and equipment.

• Maintained inventory of liquor, beer, wine, and other beverage items.

• Processed payments accurately and efficiently with POS system.

• Assisted in setting up the bar for service shift.

• Adhered to state regulations regarding serving alcohol responsibly.

• Performed opening and closing duties including restocking supplies.

• Resolved customer complaints in a professional manner.

• Stocked ice bins and coolers as needed throughout shift.

• Kept track of all orders made by customers and communicated them promptly to kitchen staff.

• Managed cash drawer at the end of each shift ensuring accuracy of funds received.

• Balanced daily registers and generated sales reports for management.

• Answered telephone calls promptly and directed them to appropriate personnel or departments.

• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.

• Prepared documents for signature by physicians or other authorized personnel.

• Coordinated with other departments to ensure timely delivery of services to patients.

• Managed ER desk area ensuring neatness at all times.

• Prepared and collected discharge summaries from nurses or physicians before release of patients from the facility.

• Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.

• Executed clerical tasks and assisted with unit duties to keep departments running smoothly.

• Provided patient information to facilitate timely admissions and discharges.

• Monitored unit supply levels and notified management of ordering needs.

• Retrieved physicians' paperwork, including lab test requests.

• Communicated with Nursing Supervisors and ER Physicians to facilitate efficient operation of Emergency Department.

• Adhered to HIPAA requirements to safeguard patient confidentiality.

• Transmitted medical records and other correspondence by mail, e-mail, or fax.

• Routed laboratory or diagnostic results to appropriate staff.

• Arranged hospital admissions for patients as required.

• Answered incoming calls, responded to inquiries and routed calls to appropriate personnel.

• Processed insurance forms and maintained accurate electronic medical records.

• Verified insurance coverage for patients' treatments.

• Managed front desk operations including checking patients in and out, collecting co-pays, filing paperwork and managing the waiting room area.

• Updated patient demographic information in the EMR system on a regular basis.

• Ensured HIPAA compliance by maintaining confidentiality of all patient information.

• Coordinated referrals between primary care providers and specialists.

• Scheduled appointments for patients via phone and in person.

• Scheduled and confirmed patient appointments and consultations.

• Scheduled tests, lab work or x-rays for patients based on physician orders.

• Routed laboratory or diagnostic results to appropriate staff.

• Transcribed recorded practitioners' diagnoses and recommendations into medical records.

• Scheduled lunches with Pharmaceutical Representatives along with keeping inventory of all samples.

• Developed and maintained positive working relationships with staff, customers, and vendors.

• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

• Provided coaching and guidance to team members when necessary to improve performance.

• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

• Managed the scheduling of staff shifts to ensure adequate coverage at all times.

• Responded quickly and effectively to emergency situations as they arose.

• Organized special events such as holiday sales or promotional campaigns.

• Inspected work areas regularly for cleanliness and organization standards.

• Managed daily cash intake by counting out registers and tabulating profits.

• Helped employees accomplish tasks during peak periods.

• Communicated with other shift managers to facilitate continuum of customer service.

• Upheld company standards and compliance requirements for operations.

• Reported employee behavioral issues, losses and customer complaints to upper-level management.

• Coordinated shift workers for inventory receiving, auditing and restocking.

• Assigned tasks to employees and monitored productivity, performance and task completion.

• Conferred with management and subordinates to resolve problems or complaints.

• Identified needs of customers promptly and efficiently.