Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Allen

Wildwood

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Flippers Pizzeria. Proven ability to enhance guest engagement and satisfaction through personalized service and effective cash handling. Skilled in phlebotomy and maintaining confidentiality, ensuring compliance with HIPAA regulations while fostering positive relationships with clients.

Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

20
20
years of professional experience

Work History

Server

Flippers Pizzeria
04.2022 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Front of House Manager

Red Mug Diner
06.2017 - 06.2019
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.

Server

Waffle House
03.2014 - 09.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Property Inspection and Preservation

Priority Field Services
01.2010 - 10.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Lab Technician and Phlebotomist

All Medical Personnel, Inc Quest Diagnostics
04.2010 - 10.2011
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Utilized advanced software tools for data management and analysis purposes.
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
  • Coordinated with external laboratories in performing specialized tests or analyses.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Recorded and analyzed data to produce reports of results.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Lab Tech, Phlebotomist, Medical Assisting

Express Care of Leesburg
05.2008 - 04.2010
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Reviewed and processed requisitions for laboratory tests.

  • Obtained client medical history, medication information, symptoms, and allergies.

Phlebotomist

Palms West Hospital
09.2004 - 04.2006
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Education

Associate of Science - Medical Laboratory Science

CTAE/Marion Technical Institute
Ocala, FL
06-2009

Phlebotomy/Medical Assisting - Medical Lab And Medical Assisting

Linn-Benton Community College
Albany, OR
06-2002

GED -

Linn-Benton Community College
Albany, OR
06-1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Clinical documentation
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Electronic health records
  • CPR
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Appointment setting
  • Adaptable
  • Simple dressings
  • Medical billing and coding
  • Reliable transportation
  • Laboratory maintenance
  • Specimen labeling

Timeline

Server

Flippers Pizzeria
04.2022 - 03.2024

Front of House Manager

Red Mug Diner
06.2017 - 06.2019

Server

Waffle House
03.2014 - 09.2016

Lab Technician and Phlebotomist

All Medical Personnel, Inc Quest Diagnostics
04.2010 - 10.2011

Property Inspection and Preservation

Priority Field Services
01.2010 - 10.2012

Lab Tech, Phlebotomist, Medical Assisting

Express Care of Leesburg
05.2008 - 04.2010

Phlebotomist

Palms West Hospital
09.2004 - 04.2006

Associate of Science - Medical Laboratory Science

CTAE/Marion Technical Institute

Phlebotomy/Medical Assisting - Medical Lab And Medical Assisting

Linn-Benton Community College

GED -

Linn-Benton Community College

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Monique Allen