Summary
Overview
Work History
Skills
Timeline
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Monique Allen

New York

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. . Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Cigna Insurance Company
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Residential Advisor

Job Corps Center
10.2023 - 07.2024
  • Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
  • Implemented innovative programs for community building, resulting in a more cohesive living environment.
  • Developed and executed effective conflict resolution strategies to maintain a harmonious residential atmosphere.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.

Plastic Surgery Coordinator

Goals Plastic Surgery
08.2020 - 08.2023
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Answer incoming phone calls, chats, and emails to assist patients with scheduling appointments, getting contracts signed and assistance through procedures from beginning to end.
  • Creating follow ups for outbound calls to checks on new and old patients, creating everlasting relationships and experiences.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.

Customer Service Representative Lead

Fed Ex Office
09.2016 - 07.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Implemented new training programs for better team performance and improved service quality.
  • Streamlined workflow processes to increase efficiency and reduce response times.
  • Collaborated with cross-functional teams to improve overall customer experience.
  • Mentored junior staff, providing guidance on best practices in customer service.

Customer Service Representative

Old Navy
10.2014 - 09.2016


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Skills

  • HIPAA compliance
  • Claims handling
  • Accounting
  • Call center expertise
  • Data entry
  • CRM software experience
  • Microsoft expertise
  • Call handling

Timeline

Customer Service Representative

Cigna Insurance Company
09.2024 - Current

Residential Advisor

Job Corps Center
10.2023 - 07.2024

Plastic Surgery Coordinator

Goals Plastic Surgery
08.2020 - 08.2023

Customer Service Representative Lead

Fed Ex Office
09.2016 - 07.2020

Customer Service Representative

Old Navy
10.2014 - 09.2016

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Monique Allen