Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Anderson

Seattle

Summary

I'm a reliable hard worker! I will give the best Customer Service to all Customers.

Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.

Overview

9
9
years of professional experience

Work History

Assistant Community Manager

Coast Property Management
10.2023 - Current
  • Provide direct communication with and assistance to tenants
  • Respond directly and immediately to property-related issues as they arise
  • Procure necessary materials or services for property maintenance, as needed
  • Collaborate with property management team to create advertisement materials
  • Utilize productivity software to generate and deliver communications for tenants and other stakeholders
  • Supervise community and property management employees, including maintenance crews
  • Respond to requests from local governments and communities to ensure legal compliance in all managed properties
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.

Front Desk

Quality Inn
03.2017 - 06.2018
  • Greeting and thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate guest accounts.
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Assisting guests with disabilities.
  • Operating switchboard and assisting with inquiries.
  • Assisting the reservations manager with taking reservations.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pest Control Tech

Bulwark Pest Control
07.2018 - 04.2023
  • Interview clients to assess the nature of their infestation
  • Advise clients on the best ways to reduce their risks of future infestations
  • Analyze the client’s property to determine the best solution for their infestation
  • Safely use a wide variety of chemicals, traps, poisons, and other products
  • Drive yourself from job site to job site
  • Keep accurate records of the work you do
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.

Education

High School Diploma -

Miami Norland Senior High
01.2002

AABA -

AIU

Skills

  • Property management
  • Payment processing
  • Records and database administration
  • Website management

Timeline

Assistant Community Manager

Coast Property Management
10.2023 - Current

Pest Control Tech

Bulwark Pest Control
07.2018 - 04.2023

Front Desk

Quality Inn
03.2017 - 06.2018

High School Diploma -

Miami Norland Senior High

AABA -

AIU

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