Hi, I’m
Monique-Ann Shull
Clifton,NJ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
years of professional experience
Work History
Pentwater Productions Inc.New York, NY
Senior Operations Manager
05.2016 - Current
Job overview
- Designed and implemented hiring and training practices for personnel.
- Mitigated business risks by working closely with staff members and assessing performance
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Helped to promote a positive working environment by resolving conflicts and facilitating team building activities
- Conducted performance reviews with employees to ensure goals were being met on a regular basis. Created systems and processes to improve the overall efficiency of the department. Developed comprehensive onboarding program for new hires ,which included job training and successful integration into the team engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Designed and analyzed internal reporting systems and procedures for company.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Represented organization to governmental agencies, funding agencies and general public.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Cushman & WakefieldNew York, NY
Senior Executive Assistant
06.2011 - 03.2016
Job overview
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Leveraged word processing software to create proposals, letters and memos.
- Coordinated executive's daily calendar and planned appointments and events.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars. Made travel arrangements for employee trips and conferences.
- Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
- Collaborated with internal teams to support long-term research, marketing and miscellaneous projects.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Collaborated with senior leadership to support new projects.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Answered phones and emails for managing directors, Senior vice presidents with efficiency and appropriate responses.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Compared information and coordinated with other executive assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
- Organized and scheduled weekly meetings with global executives using video teleconference. Managed phone calls and emails.
- Orchestrated Board of Directors meetings and created agendas and meeting materials.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Compared information and coordinated with other executive assistants to arrange accommodations, transportation and providing logistical support .
- Obtained signatures for important financial and legal documents.
Polyxena Medical New York, NY
Executive Assistant
07.2008 - 05.2011
Job overview
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
- Set up meeting and event logistics for senior management and updated calendars.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Delivered optimal administrative, customer service and case management support.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.Worked closely with owner to determine office policies.
- Interfaced with vendors, bureaucratic and supervisory agencies, accountants, lawyers.
- Functioned as a liaison between office owner and manager to enunciate and implement office procedures, compliance with agencies such as OSHA, HIPPA, Workmen's Compensation.
- Worked with billing manager to create and manage interface between office and multiple insurance companies.
- Worked with President to determine policies toward vendors, insurance companies, and suppliers, and oversaw the implementation of these policies.
- Managed and coordinated meetings and events.
- Prepared and edited correspondence, supervised communications, presentations, advertising, and publicity.
- General trouble-shooter for owner in every capacity not wholly related to the practice of medicine.
Education
Empire Beauty School- New York New York, NY
Make-Up Artist Certification from Make-Up
08.2010
Hunter College of The City University of New YorkNew York, NY
Bachelor of Arts from Political Science And Government
05.2010
University Overview
- Presidential Scholarship Recipient
BMCCNew York, NY
Associate of Arts from Psychology
05.2008
University Overview
- Spring, 2007 - Dean's List
- Fall, 2007 - Dean's List
- [Spring, 2008] - Dean's List
- Vice President of Student Affairs
- Excellence Award from Mayor of New York City Recipient
- Member of PHI THETA KAPPA honor society, 2007
- Chair Member of Student Government Board
- Vice President of the Caribbean Club
New York Institute of PhotographyNew York, NY
Professional Photographer Certification from Photography
Skills
- Decision Making
- Strong Problem Solver
- Employee Motivation
- Problem Anticipation and Resolution
- Executive Presentation Development
- Articulate and Well-Spoken
- Calendar Management
- Calendar and Scheduling Software
- Mail Management
- Travel Administration
- Administrative Management
- Administrative Support Specialist
- Travel Arrangement Coordination
- Meeting Planning
- Records Management Databases
- Correspondence and Memos
- Data Research and Compilation
- Bookkeeping and Basic Accounting
- Critical Thinking
- Invoice Preparation
- Intuit QuickBooks
- Microsoft Suite & IOS Proficient
- Executive Schedule Management
- Call Routing
- Catering Coordination
- Recordkeeping and Documentation
- Records Organization and Management
- Contract Preparation
- Logistics
- Customer Relations
- Social Media Knowledge
- Multitasking and Prioritization
- Relationship Building
- Department Oversight
- Team Leadership
- Operations Oversight
- Process Improvements
- Lighting Expert
- Digital Photography
- Camera Setup
- Photo Processing
- Color Correction
- Adobe Creative Suite
- Photo Shoots
- Creative Thinking
Hobbies
- Photography is my passion
- I'm an avid nature enthusiast, I enjoy Birding, and butterfly hunting (to photograph)
- Gardening and farming produce both indoors and outside
- I love Kayaking & Canoeing
- I enjoy Fishing (mostly Fresh water, but I've done some deep sea rigs )
- Candle & Soap Making are my newest hobbies
Timeline
Senior Operations Manager
Pentwater Productions Inc.
05.2016 - Current
Senior Executive Assistant
Cushman & Wakefield
06.2011 - 03.2016
Executive Assistant
Polyxena Medical
07.2008 - 05.2011
Empire Beauty School- New York
Make-Up Artist Certification from Make-Up
Hunter College of The City University of New York
Bachelor of Arts from Political Science And Government
BMCC
Associate of Arts from Psychology
New York Institute of Photography
Professional Photographer Certification from Photography
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