Monique Anthony
Raleigh,NC
Summary
I am a dedicated and organized and individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Advocate
MetLife
10.2022 - Current
- Answering claimants' queries regarding their disability claims.
- Guiding claimants through claims process.
- Maintaining accurate records of all interactions.
- Providing empathetic and superior customer service
- Keeping up to date with changes in regulations and procedures
- Emailing/faxing HCP's medical requests to support claim.
- Conference calls with employees and HCP's office to receive necessary documents.
Fraud Analyst II
Jack Henry & Associates Inc.
Monett, MO
06.2020 - 06.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Examine and review transactions records with card holder
- Deactivate credit or debit cards with suspicion of fraudulent activity
- Provided excellent customer service
- Assisted with lost/stolen cards reporting.
Claims Reviewer
Asurion
01.2016 - 03.2020
- Gathered information from various third parties to determine claim acceptability.
- Documents specific claims by completing and recording forms, reports, logs, and records.
- Analyzes insurance claims to prevent fraud.
- Adhered legal compliance, approve or deny insurance claims and provide assistance to claims adjusters when needed
- Verified Insurance
- inbound calls from customer service agents to verify insurance
- Answered chat questions from customers in timely manner (4 chats at a time)
Guest Services Representative
Red Roof Inn
Greensboro, NC
09.2013 - 01.2016
- Arranged special accommodations for guests to maintain optimal satisfaction
- Registering guests and distributing room keys.
- Verifying and booking reservations
- greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities
- Handling of financial transactions such as settling accounts or providing currency exchange.
Education
Associate of Applied Science - Criminal Justice
Guilford Technical Community College
05.2019
Skills
- Inbound and Outbound Calling
- Data Entry
- Administrative Support
- Call Management
- Complaint Handling
- Microsoft Excel
- Quick Thinking
- Independent Decision-Making
- Special projects
- Call Centers
- Customer services
- Client inquiries
- Online communications
- Telephone Etiquette
- Documentation And Reporting
- Coverage Determination
- Microsoft Office
Certification
- Criminal Justice Certification
- Homeland Security Certification
Timeline
Sr. Customer Service Advocate
MetLife
10.2022 - Current
Fraud Analyst II
Jack Henry & Associates Inc.
06.2020 - 06.2022
Claims Reviewer
Asurion
01.2016 - 03.2020
Guest Services Representative
Red Roof Inn
09.2013 - 01.2016
Associate of Applied Science - Criminal Justice
Guilford Technical Community College