Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monique Arce

Baraboo

Summary

Dynamic team leader with expertise in process improvement, employee training, and effective communication. Proven ability to enhance productivity and foster a collaborative work environment. Dedicated professional with a strong background in customer service and employee training. Skilled in facilitating team meetings and implementing process improvements that drive team performance and enhance customer satisfaction. Results-oriented leader with a focus on team building and operational efficiency. Successfully managed daily operations and trained staff to deliver exceptional service, contributing to a positive workplace culture.

Overview

12
12
years of professional experience

Work History

Team Leader

Walmart
Baraboo
11.2022 - Current
  • Oversaw daily operations and ensured smooth workflow among team members.
  • Trained new employees on store policies and customer service standards.
  • Managed inventory levels and organized stockroom for efficient access.
  • Coordinated with department managers to resolve customer inquiries promptly.
  • Implemented process improvements to enhance team productivity and efficiency.
  • Supervised schedule adherence and ensured proper staffing during peak hours.
  • Facilitated team meetings to discuss goals, challenges, and performance feedback.
  • Promoted a positive work environment through effective communication and support.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.

Housekeeper

Oak Park Senior Living
Baraboo
12.2020 - 11.2022
  • Maintained cleanliness of guest rooms and public areas to ensure guest satisfaction.
  • Organized and restocked cleaning supplies to support daily operations.
  • Operated cleaning equipment, including vacuum cleaners and floor scrubbers, safely.
  • Reported maintenance issues promptly to ensure a safe environment for guests.
  • Collaborated with team members to complete cleaning tasks efficiently and effectively.
  • Followed safety protocols while handling chemicals and cleaning products diligently.
  • Assisted in training new staff on proper cleaning techniques and procedures.
  • Managed laundry services by washing, folding, and distributing linens as needed.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Employment Coach

VARC Inc
Reedsburg
09.2017 - 12.2020
  • Provided one-on-one coaching to clients for job readiness and career planning.
  • Developed personalized employment plans aligning skills with market opportunities.
  • Conducted workshops on resume writing, interview preparation, and job search strategies.
  • Collaborated with local businesses to identify employment opportunities for clients.
  • Assisted clients in overcoming barriers to employment through supportive counseling.

Housekeeper

Bed and Breakfast Baraboo
Baraboo
04.2018 - 08.2018
  • Maintained cleanliness of guest rooms and public areas to ensure guest satisfaction.
  • Organized and restocked cleaning supplies to support daily operations.
  • Operated cleaning equipment, including vacuum cleaners and floor scrubbers, safely.
  • Reported maintenance issues promptly to ensure a safe environment for guests.
  • Followed safety protocols while handling chemicals and cleaning products diligently.
  • Assisted in training new staff on proper cleaning techniques and procedures.

Sales Associate

Walmart
Baraboo
08.2013 - 09.2017
  • Assisted customers in selecting products and answering inquiries.
  • Maintained organized inventory and restocked shelves regularly.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to create appealing product displays.
  • Handled customer complaints and resolved issues effectively.
  • Provided product knowledge to enhance customer shopping experience.

Education

High School Diploma -

Baraboo High School
Baraboo, WI
06-2015

Skills

  • Team building
  • Process improvement
  • Employee training
  • Inventory management
  • Performance feedback
  • Customer relationship management
  • Conflict resolution
  • Effective communication

References

References available upon request.

Timeline

Team Leader

Walmart
11.2022 - Current

Housekeeper

Oak Park Senior Living
12.2020 - 11.2022

Housekeeper

Bed and Breakfast Baraboo
04.2018 - 08.2018

Employment Coach

VARC Inc
09.2017 - 12.2020

Sales Associate

Walmart
08.2013 - 09.2017

High School Diploma -

Baraboo High School

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