Passionate about coaching and mentoring, and strongly committed to promoting exceptional customer service values. Proven leader in the hospitality industry with two and a half years of supervisory experience in a restaurant setting. Dedicated to delivering outstanding customer experiences and fostering a well-rounded approach to service excellence.
Hi, I’m
Monique Armstrong
Las Vegas,NV
Summary
Overview
19
years of professional experience
Work History
Aramark Staffing Agency/ Fontainebleu Las Vegas
Cashier
01.2024 - 11.2024
Job overview
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed cash register operations, maintaining optimal cash levels and minimizing discrepancies.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Palms Place Palms / Laguna Pool House Las Vegas
Food Server
01.2022 - 09.2022
Job overview
- Provided exceptional customer service in a high-volume dining environment.
- I worked with kitchen staff to make sure that they were able to deliver timely and accurate orders.
- Managed guest inquiries and resolved complaints efficiently.
Rampart Hotel and Casino
Server
01.2017 - 01.2020
Job overview
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Supporting both servers and kitchen staff.
- Making sure all tables are cleaned and served in a timely manner.
- Providing ongoing guest services.
- Help waiters and waitresses bring food out to all tables, restock utensils, napkins and other dining room needs.
4 Queens Hotel and Casino
Server/Busser
01.2016 - 01.2017
Job overview
- Trained and mentored new staff on service standards and procedures.
- Making sure all tables are cleaned and served in a timely manner.
- Help waiters and waitresses bring food out to all tables, restock utensils, napkins and other dining room needs.
Smith's Food and Drug
Deli Clerk
01.2014 - 01.2015
Job overview
- Prepared food ordered by clients quickly.
- Keep ingredients and food items readily available for quick service.
- Received cash from customers.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
Co Star Dining
Front of the House Manager
01.2010 - 01.2013
Job overview
- Promoted within the first year.
- Outstanding customer service.
- Supervised a staff of 20 - 30 employees for our 1st, 2nd, and 3rd shifts.
- Ensured that all health regulations and procedures were followed accordingly.
LaBayou Casino
Casino hostess/ Bartender
01.2008 - 01.2010
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Offered guest free slot play and drink tickets.
- Top day shift bartender.
- Maintained confidential information within the company.
Mermaids Casino
Greeter
01.2006 - 01.2008
Job overview
- Greeter at Casino.
- Offered guest free slot play and drink tickets.
- Provide outstanding customer service.
Education
Chaparral High SchoolLas Vegas, NV
Diploma
University Overview
GPA: 3.75
Skills
- 10 years of experience in customer service, and 8 years in hospitality exclusively
- Experienced in handling a floor of 5 tables and managing a crew of 25 per shift
- Microsoft Application(s)
- Microsoft Word
- Reliability and punctuality
- POS system operations
- Cash handling and management
- WPM: 47
- Multitask
- Detail Oriented
Timeline
Cashier
Aramark Staffing Agency/ Fontainebleu Las Vegas
01.2024 - 11.2024
Food Server
Palms Place Palms / Laguna Pool House Las Vegas
01.2022 - 09.2022
Server
Rampart Hotel and Casino
01.2017 - 01.2020
Server/Busser
4 Queens Hotel and Casino
01.2016 - 01.2017
Deli Clerk
Smith's Food and Drug
01.2014 - 01.2015
Front of the House Manager
Co Star Dining
01.2010 - 01.2013
Casino hostess/ Bartender
LaBayou Casino
01.2008 - 01.2010
Greeter
Mermaids Casino
01.2006 - 01.2008
Chaparral High School
Diploma
Similar Profiles
Patricia SantiagoPatricia Santiago
Busser/Runner at Fontainebleu Las VegasBusser/Runner at Fontainebleu Las Vegas
Kobe JonesKobe Jones
Gym Attendant at The Cosmopolitan Las, Las Vegas BlvdGym Attendant at The Cosmopolitan Las, Las Vegas Blvd
Daylen FernandezDaylen Fernandez
Housekeeper at The Cosmopolitan Las, Las Vegas BlvdHousekeeper at The Cosmopolitan Las, Las Vegas Blvd
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters