Monique Arrieta
Bellevue,WA
Summary
Dynamic leader with a proven track record at Highgate Hotels, enhancing guest satisfaction and streamlining operations. Excelled in staff training and development, and inventory control, boosting efficiency and team performance. Known for exceptional customer service and problem-solving abilities, ensuring top-quality standards and operational excellence.
Professional housekeeping manager with deep expertise in maintaining cleanliness, hygiene, and operational efficiency. Proven track record in team leadership, fostering collaboration, and adapting to changing demands. Strong skills in inventory management, staff training, and quality control. Known for reliability, high standards, and delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Executive Housekeeping Manager
Highgate Hotels
01.2022 - 11.2024
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Also knowledgable with Fosse System
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Front Desk Manager
Embassy Suites
04.2013 - 09.2021
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Checked guests in out of hotel, made reservations, and processed payments.
- Also knowledgable with Fosse system
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Resolved guest complaints by addressing issues with rooms promptly.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Defined clear targets and objectives and communicated to other team members.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Channel Islands High School
Oxnard, CA06-1993
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Scheduling proficiency
- Budgeting expertise
- Strong leadership
- Staff training and development
- Chemical handling
- Staff management
- Inventory control
- Maintenance scheduling
- Quality assurance
- Policy enforcement
- Staff scheduling
- Recruiting and interviewing
- Cost control
- Time management expert
- Organized leadership
- Housekeeping management
- Laundry operations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Clear communication
- Customer satisfaction
- Employee training and development
- Timekeeping
- Work inspection
- Safety protocols
- Infection control
- Stock inventory management
- Professionalism
- Inventory monitoring
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeping Manager
Highgate Hotels
01.2022 - 11.2024
Front Desk Manager
Embassy Suites
04.2013 - 09.2021
High School Diploma -
Channel Islands High School
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