Monique A. Williams
Miami,FL
Summary
Accomplished retail leader known for delivering exceptional customer experiences and developing strong teams. Expertise in consultative sales techniques and local marketing initiatives contributes to consistent KPI achievement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
Sleep Number
Pembroke Pines, Florida
07.2014 - Current
- Delivered world-class customer experience using consultative sales techniques.
- Led team operations: recruiting, training, scheduling, and coaching.
- Consistently exceeded KPIs and revenue goals by developing high-performing sales teams.
- Promoted brand awareness through local marketing initiatives and in-store promotions.
- Facilitated company procedures, virtual training, and new hire onboarding.
Licensed Insurance Agent
Assurant
Miami, Florida
05.2010 - 07.2014
- Handle high-volume inbound calls in a fast-paced sales environment.
- Maintain monthly performance metrics and quality standards.
- Assist customers in binding and issuing policies nationwide.
- Provide exceptional service and ensure compliance with insurance regulations.
Environmental Coordinator
Baptist Health Hospital
Miami, USA
11.2008 - 04.2010
- Company Overview: Miami, FL
- Supervised 200+ environmental services staff in infection control efforts.
- Delegated tasks, monitored performance, and handled staff scheduling.
- Conducted staff interviews and performed administrative reporting duties.
- Miami, FL
Sales Manager
Sleep Number
Miami, Florida
01.2005 - 01.2008
- Created and implemented strategic business plans to boost store sales.
- Trained staff on product knowledge and the 'Selling by Numbers' process.
- Managed staffing, scheduling, and annual performance evaluations.
- Achievements:
- Promoted from Sales Professional to Sales Manager within 1.5 years.
- Winner of incentive trips to Canada and Mexico.
- Developed top-performing sales rep in Miami market.
Girls Basketball Coach
Killian Senior High School
01.2004 - 01.2005
- Coached and mentored a team of 24 student-athletes.
- Led physical conditioning, play development, and fundraising efforts.
- Emphasized leadership, teamwork, and positive motivation.
Assistant Manager
Foot Locker / Footaction
01.2002 - 01.2005
- Oversaw store operations, sales performance, and visual merchandising.
- Managed opening/closing duties, inventory, and loss prevention.
- Achievement: Promoted from part-time Sales Professional to Assistant Manager within 2 years.
Education
High School Diploma -
Coral Reef Senior High School
01.2003
Skills
- Retail and sales leadership
- Customer retention
- Customer relationship management
- Staff training
- Team leadership
- Strategic planning
- Effective communication
- Problem solving
- Time management
- Decision making
- Conflict resolution
- Sales strategy development
- Marketing techniques
- Policy management expertise
- Marketing initiatives
- Team training and development
- Goal oriented approach
- Marketing management
- Business planning
- Customer follow-up
- Quotes and sales
- Staff training and development
- Customer experience management
- Inventory control and loss prevention
- Recruiting and team building
- Sales strategy and execution
- Project management
- Performance coaching
Certification
- 1033 Insurance License
- Certified Basketball Coach – Miami-Dade School Board
Professional References
- Raymond Valere, Baptist Hospital, (786) 255-5110
- Dasy Rodriguez, Sleep Number, (786) 942-7664
Timeline
Store Manager
Sleep Number
07.2014 - Current
Licensed Insurance Agent
Assurant
05.2010 - 07.2014
Environmental Coordinator
Baptist Health Hospital
11.2008 - 04.2010
Sales Manager
Sleep Number
01.2005 - 01.2008
Girls Basketball Coach
Killian Senior High School
01.2004 - 01.2005
Assistant Manager
Foot Locker / Footaction
01.2002 - 01.2005
High School Diploma -
Coral Reef Senior High School
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