Monique Azor
Scheduling Coordinator
Woburn,Massachusetts
Summary
Driven by a passion for patient engagement and office administration. Excelled at Chestnut Woods Rehabilitation & Healthcare Center by optimizing scheduling strategies and enhancing productivity by 80%. Empathy and problem-solving skills ensured high-quality, compassionate care and efficient team collaboration, reflecting the commitment to excellence in healthcare and administrative management.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Scheduling Coordinator
Chestnut Woods Rehabilitation & Healthcare Center
10.2023 - 05.2024
- Managed daily scheduling and organized meetings to discuss scheduling updates.
- Maintained accurate scheduling records and resolved conflicts promptly.
- Collaborated with departments to create efficient scheduling processes.
- Trained new employees on facility procedures.
- Optimized scheduling strategies to maximize productivity and minimize conflicts.
Certified Nursing Assistant
Home Again Private Care
02.2018 - 04.2023
- Strong communication skills for collaborating with patients, families, and medical professionals.
- Expertise in ensuring safe and comfortable home environment for patients.
- Demonstrated commitment to compassionate and patient-centered care.
- Proficient in maintaining safe and clean home environment, including cooking healthy meals and assisting with household chores.
- Skilled in providing companionship and emotional support to clients, fostering trusting and positive relationships.
- Certified in CPR and First Aid, with strong understanding of emergency response protocols and healthcare best practices.
- Proven track record of improving clients' quality of life through attentive and compassionate care.
- Excellent communication and interpersonal skills, with ability to effectively collaborate with clients, family members, and healthcare professionals.
- Detail-oriented and organized, able to accurately document client progress and report any concerns to supervisor.
Office Manager
Dependable Home Health Care
04.2021 - 05.2022
- Supervised office staff and provided training and support to ensure smooth workflow.
- Maintained office supplies inventory and monitored budget to ensure cost-effectiveness.
- Provided excellent customer service and resolved inquiries and issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for Nurses, HHA, and Therapists
Office Manager
Connected Home Care
05.2014 - 02.2020
- Collaborated with human resources to recruit and onboard new employees.
- Developed and maintained professional relationships with vendors, clients, and employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Supervised and trained office staff, ensuring team productivity and efficiency.
Certified Nursing /Activity Assistant Coordinator
Monarch Assistant Living
02.2014 - 12.2019
- Planned and organized daily activities for individuals with disabilities and Dementia.
- Assisted residents with mobility and provided emotional support when needed.
- Facilitated group discussions and supervised group outings.
- Maintained accurate records of residents' participation and progress.
- Collaborated with staff members to create engaging and interactive programs.
- Managed inventory of supplies and equipment for activities.
- Developed personalized care plans for residents based on their interests and needs.
- Provided companionship and assistance to residents with daily tasks.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to patients.
- Supervised patient activities to address behavioral issues and promote fun, safety, and inclusivity.
- Developed treatment plans to meet individual needs of patients, their interests, and therapy objectives.
- Counseled and encouraged patients to engage in leisure activities.
- Obtained information from medical records, medical staff, patients, and their families to assess patient's strengths and areas for improvement.
Rehabilitation Technician
HealthSouth Rehabilitation
03.2004 - 02.2014
- Provided compassionate care to elderly residents in long-term care facility.
- Assisted patients with activities of daily living, including bathing, dressing, and grooming.
- Monitored vital signs and reported any changes to nursing staff
- Assisted with transfers and mobility to ensure patient safety and comfort.
- Communicated effectively with patients, families, and healthcare team members.
- Maintained clean and organized environment to support patient well-being.
- Participated in team meetings and training sessions to enhance skills and knowledge.
- Provided compassionate and attentive care to patients.
- Assisted nurses with administering medication and monitoring vital signs.
- Performed daily tasks such as bathing, dressing, and feeding residents with respect and dignity.
- Assisted physical therapy team with exercises and rehabilitation programs.
- Ensured clean and safe environment for residents by regularly sanitizing living spaces.
Education
Bachelor of Arts - Social Psychology
University Massachussetts of Boston
Boston, MASkills
Patient Engagement
Active listening
Empathy
Patience
Medication administration
Client assessment
Advocacy
Problem-solving
Teamwork and Collaboration
CPR certification
Office administration
Timeline
Scheduling Coordinator
Chestnut Woods Rehabilitation & Healthcare Center
10.2023 - 05.2024
Office Manager
Dependable Home Health Care
04.2021 - 05.2022
Certified Nursing Assistant
Home Again Private Care
02.2018 - 04.2023
Office Manager
Connected Home Care
05.2014 - 02.2020
Certified Nursing /Activity Assistant Coordinator
Monarch Assistant Living
02.2014 - 12.2019
Rehabilitation Technician
HealthSouth Rehabilitation
03.2004 - 02.2014
Bachelor of Arts - Social Psychology
University Massachussetts of Boston
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