Monique Badillo
Staten Island,New York
Summary
Dependable Patient Service Associate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
31
31
years of professional experience
Work History
Patient Service Associate
NYU Langone Health Systems
NYU Langone Health Systems
05.1993 - Current
- Post and reconcile insurance and patient payments
- Research and resolve incorrect payments, EOB rejections, Co-pays, Deductibles and other issues with outstanding accounts
- Retrieve electronic remittance
- Experienced biller for Family Practice, Inpatient, Emergency Room and mental health
- Insure accuracy of insurance claims
- Verify correct ICD-9 and CPT codes
- Handled and retrieved medical records for legal and medical
- Correspondence for Law firms and other Medical facilities
- Send secondary claims upon processing of primary insurance
- Follow-up on Insurance, Re-submit insurance claims as necessary
- Knowledgeable in timely filing restrictions
- Successful planning/implementing procedures for labor and management
- Insure office practices follow HIPAA regulations.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Promoted welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
Education
General Equivalency Diploma -
John Jay High School
Brooklyn, New York01.2024
Certificate in Medical billing & Coding -
Kingsborough Community College
Brooklyn, New York01.2007
Certificate in Accounting -
Kingsborough Community College
Brooklyn, New York01.2006
Skills
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
- Patient confidentiality
- Medical terminology knowledge
- Medical Records Management
- Customer Service
- Administrative and Office Support
- Medical Billing
- Insurance Authorizations
- Knowledge of Community Services and Programs
- Spanish Fluency
- ICD10 coding understanding
- Calm and Effective Under Pressure
- Explaining Policy and Procedures
- Attention to Detail
Personal Information
Title: Patient Service Associate
References
Furnished on request.
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
NYU Langone Health Systems
05.1993 - Current
General Equivalency Diploma -
John Jay High School
Certificate in Medical billing & Coding -
Kingsborough Community College
Certificate in Accounting -
Kingsborough Community College