Monique Baeza

- First point of contact for all customers
- Conduct check-ins at the facility, gathering personal and vehicle information
- Set appointments, analyzing workload to determine timeframes to provide to customers
- Handle pricing estimates and final invoicing
- Communicate with warranty companies, following their processes for cause and diagnosis, and obtaining final approvals of estimates
- Manage parts ordering, inventory upkeep, and returns
- Process routine sales tax and payroll tax payments quarterly

- Directly interface with approx. 50 customers daily to assist in developing medical payment plans, financial assistance applications, and collections inquiries

-Processed approx. 50 claims daily to submit to insurance companies or self paying patients

-Processed itemized statements, tax documents, and financial records for patients

- Maintained 90%+ QA scripting score covering HIPAA verification

- Maintained 90-100% Patient Satisfactory Score