Monique Ballard
Clinton,MD
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
15
15
years of professional experience
Work History
Cashier/Sales Representative
Pauls Beauty Warehouse
Capitol Heights, MD
02.2022 - Current
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customers' questions and provided information on store procedures or policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Placed special orders or called other stores to find desired items.
- Recommended changes in products and services based on customer feedback.
Checkout Advocate/Guest Service Representative
Target
Largo, MD
03.2018 - Current
- Greeted customers promptly and responded to questions.
- Demonstrated a friendly attitude towards co-workers and customers alike.
- Managed checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
- Verified age restrictions on certain products such as alcohol or tobacco.
- Adhered to company initiatives and achieved established goals.
- Balanced cash drawer at the end of each shift ensuring accuracy in funds received and disbursed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers with their shopping needs, including bagging groceries and providing product information.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash registers to process payments for purchases and returns.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Counted and balanced cashier drawers.
- Stocked shelves with merchandise when needed according to inventory levels.
- Provided assistance to other departments when needed during peak hours or special events.
- Cross-checked pricing between online orders and physical products to ensure accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Explained all return procedures clearly to customers when needed.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Provided a clean workspace area with necessary supplies throughout shift.
- Greeted customers and provided excellent customer service.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with safety regulations within work areas.
- Organized checkout lines efficiently by assigning tasks to other team members as necessary.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Fostered relationships with customers to expand customer base and retain business.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Provided guidance to new team members on how to perform tasks correctly.
- Tracked inventory levels of supplies needed for front desk operations.
- Assisted guests with check-ins and check-outs in a timely manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Dietary Aide
The Residence of Thomas Circle
Northwest, DC
11.2016 - 12.2017
- Provided nutritional advice to residents and patients regarding their diet plans.
- Set up trays and food service carts to deliver food to residents.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Refilled condiments, napkins and server workstations.
- Prepared and served meals according to dietary guidelines.
- Ensured that all food was prepared according to established health standards.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained a safe working environment by following all safety protocols.
- Delivered meals to residents and patients in their rooms when requested.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Maintained safe food handling practices to prevent germ spread.
- Cleaned and sanitized kitchen equipment and surfaces.
- Collaborated with team to deliver timely service of items.
- Stocked food and other supplies for main kitchen and units.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Served food and snacks according to planned menu and patients' diet orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assembled and served meals according to specific guest requirements.
- Stocked supplies in dining areas as needed.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Understood and followed oral and written directions.
Front Desk Receptionist
Wood Consulting Services
Fulton, MD
05.2009 - 01.2013
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Signed for packages, recorded deliveries and distributed to personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted customers warmly and made them feel welcome.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated pick-up and delivery of express mail services.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Certification - Medical Billing And Coding
Fortis College
Landover03-2024
Skills
- Product Recommendations
- Payment Collection
- Payment Processing
- Customer Service
- Returns Processing
- Cash Handling
- Customer Assistance
- POS Systems
- ID Verification
- Cash Register Operation
- Drawer Balancing
- Cleaning and Sanitizing
- Retail Merchandising
- Inventory Control
- Staff Training
- Inventory Management
Timeline
Cashier/Sales Representative
Pauls Beauty Warehouse
02.2022 - Current
Checkout Advocate/Guest Service Representative
Target
03.2018 - Current
Dietary Aide
The Residence of Thomas Circle
11.2016 - 12.2017
Front Desk Receptionist
Wood Consulting Services
05.2009 - 01.2013
Certification - Medical Billing And Coding
Fortis College
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