Monique Barbrow
Santa Maria ,CA
Summary
A dynamic and results-oriented professional, I leveraged exceptional customer service and multitasking skills at Kay’s Country Kitchen to enhance dining experiences and streamline operations. Skilled in cash handling and safe food practices, I significantly contributed to increasing efficiency and guest satisfaction. My proactive approach and dedication to quality service are my hallmarks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/ Hostess/ Busser
Kay’s Country Kitchen
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Streamlined order-taking process to minimize wait times for diners.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Hostess
Pappy’s
11.2021 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Smoothie Maker
Blenders on the Grass
07.2021 - 11.2021
- Prepared and served juices and blended drinks.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Collaborated with team members to optimize productivity during peak hours.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
Education
Ernest Righetti High School
Santa Maria, CA06.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- Table bussing
- Guest seating
- Table setting
- Food station setup
- Food delivery
- Multitasking and organization
- Reliable and responsible
Certification
Food handlers
Timeline
Server/ Hostess/ Busser
Kay’s Country Kitchen
09.2023 - Current
Hostess
Pappy’s
11.2021 - 09.2024
Smoothie Maker
Blenders on the Grass
07.2021 - 11.2021
Ernest Righetti High School
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