Monique Barger
Charlotte,NC
Summary
Dynamic National Account Manager with a proven track record in expanding territories and enhancing customer loyalty. Expertise in strategic planning, problem-solving, and project management, driving significant sales growth across various markets. Committed to leveraging extensive sales experience to achieve ambitious business goals.
Overview
15
15
years of professional experience
Work History
National Account Coordinator
United Rentals
Charlotte, NC
07.2021 - Current
- Generated $3,673,605 additional revenue over six-months by implementing effective cross-selling approaches for 56.9% uplift in sales.
- Managed order tracking processes, ensuring deadlines were consistently met.
- Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information.
- Conducted market research to identify prospective customers, business opportunities, and industry trends.
- Negotiated terms with suppliers and vendors in order to secure favorable prices for goods and services being sold.
- Developed and maintained relationships with national accounts to ensure customer satisfaction.
- Set up and updated customer accounts to facilitate smooth purchases.
- Provided support for sales representatives in responding to customer inquiries and resolving customer service issues.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Maintained current knowledge of industry trends and developments through active research efforts.
- Collaborated with other departments in order to ensure accurate invoicing and billing procedures are followed for all customers.
Inside Sales Representative
United Rentals
Charlotte, NC
10.2017 - 07.2021
- Provided information on product details, costs and availability to customers.
- Managed friendly and professional customer interactions.
- Kept comprehensive knowledge of product offerings to optimize customer interactions.
- Applied consultative selling techniques to address customer needs effectively.
- Surpassed sales targets by persistently seeking new opportunities.
- Achieved consistent 96% ratings in service satisfaction.
Residential Inside Sales
Windstream
Charlotte, NC
10.2015 - 09.2017
- Built robust relationships with current clients by understanding their needs and maintaining consistent communication.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities, and expert closing of customer deals.
- Used CRM software to maintain detailed contact logs and account records.
- Conducted post-sales follow-ups to evaluate customer satisfaction.
- Prepared and processed sales documentation.
- Negotiated prices and terms of sales and service agreements with clients.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Developed strategies for increasing sales volume.
- Answered customer inquiries regarding product features, pricing, and availability.
- Directed and participated in recruitment and enrollment activities.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
Small Business Account Executive
Windstream
Charlotte, NC
04.2015 - 10.2015
- Mastered and constantly improved sales prospecting, follow-up and upsell processes
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency
- Contributed long-term sales strategy ideas to team to promote continuing business success
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller
Customer Care Specialist
Windstream
Charlotte, NC
04.2014 - 04.2015
- Delivered exceptional support to numerous customers each day, ensuring quality experiences.
- Defused customer concerns with exceptional conflict resolution and problem-solving skills.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Verified the accuracy of customer account information and updated it when necessary.
- Achieved a high satisfaction rating through proactive, one-call resolutions of customer issues.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Care Representative
Convergys, OnStart
Charlotte, NC
06.2014 - 12.2014
- Resolved customer concerns using proactive approaches.
- Reduced wait times by promptly addressing telephone calls from customers.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Provided primary customer support to internal and external customers.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Provided training support for new hires related to customer service processes and procedures.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed and implemented customer retention strategies to increase loyalty and reduce churn.
- Explained new products and services to customers.
Outbound Customer Service Representative
Kelly Services/Allstate
Charlotte, NC
03.2014 - 08.2014
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts
- Met established attendance expectations and team revenue goals to achieve company objectives
Security Officer
AlliedBarton Security Services
Charlotte, NC
12.2012 - 03.2014
- Identified and communicated unauthorized acts within premises swiftly to deter potential crimes.
- Assisted patrons in navigating the premises and responded to accessibility inquiries.
- Efficiently tackled incidents, examining current scenarios for security threats.
- Monitored various facility zones from a central hub using multiple CCTV feeds, ensuring optimal surveillance of critical spots.
- Monitored security alarms to identify unauthorized access to restricted zones.
- Handled urgent health incidents with swift response.
Sales Associate
Walmart Supercenter
Charlotte, NC
06.2010 - 07.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Charlotte, NC06.2010
High School Diploma -
Phillip O. Berry Academy of Technology
Charlotte, NC06.2010
Skills
- Salesforce Experience
- Interdepartmental Collaboration
- Account Growth Management
- Persuasive Presentation Skills
- Telephonic Sales Expertise
- Effective Communication
- Professional Network Expansion
- Analytical thinking
- Customer service
- Goal setting
- Cheerful and energetic
- Upselling and cross selling
- Attention to detail
- Customer relationship management
- Contract management
- Relationship building
- Issue resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
National Account Coordinator
United Rentals
07.2021 - Current
Inside Sales Representative
United Rentals
10.2017 - 07.2021
Residential Inside Sales
Windstream
10.2015 - 09.2017
Small Business Account Executive
Windstream
04.2015 - 10.2015
Customer Care Representative
Convergys, OnStart
06.2014 - 12.2014
Customer Care Specialist
Windstream
04.2014 - 04.2015
Outbound Customer Service Representative
Kelly Services/Allstate
03.2014 - 08.2014
Security Officer
AlliedBarton Security Services
12.2012 - 03.2014
Sales Associate
Walmart Supercenter
06.2010 - 07.2012
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Phillip O. Berry Academy of Technology
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