Monique Barnes
Manassas Park,VA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Pediatric Dentistry of Burke
01.2020 - Current
- Oversee daily operations, ensuring a smooth workflow and efficient patient care delivery.
- Supervise a team of 20+ staff members, including dental assistants and front-office personnel, fostering a collaborative and patient-centric environment.
- Manage patient scheduling, billing, and insurance claims, reducing patient wait times by 30%, and increasing patient satisfaction scores.
- Implement and maintain office protocols to ensure compliance with HIPAA, OSHA, and other healthcare regulations, achieving 100% compliance during internal audits.
- Administer and track office budgets, focusing on cost control and resource optimization.
- Conduct regular KPI reviews to measure key performance indicators, including patient satisfaction, treatment completion rates, and operational efficiency, using data to drive continuous improvement.
- Handle HR duties, including payroll processing, salary reviews, and conducting annual performance reviews for all staff members, ensuring timely and accurate compensation.
- Utilize EHR systems to streamline patient documentation, resulting in a reduced administrative workload and increased accuracy in patient data management.
- Handle patient complaints and concerns with empathy and professionalism, maintaining a high level of satisfaction and fostering long-term relationships with families.
Virginia Licensed Realtor
Redfin
05.2018 - 01.2023
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Managed multiple projects simultaneously while meeting deadlines.
- Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention.
- Researched and determined competitive market price.
- Collaborated with lenders, appraisers, title companies and inspectors during closings.
Account Manager
eAssist
01.2017 - 01.2019
- Developed strategies to maximize reimbursements from third party payers.
- Reviewed patient records and insurance information to ensure accuracy of billing.
- Reconciled codes against services rendered.
- Processed payments received from insurance companies and allocated funds appropriately.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Generated reports detailing the status of outstanding accounts receivable balances.
Office Manager
Potomac Pediatric Dentistry
01.2017 - 01.2018
- Delegated work to staff, setting priorities and goals.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Assisted in training new employees on office policies and procedures related to dental services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Practice Manager
Sporting Smiles of Pediatric Dentistry & Orthodontics
01.2012 - 01.2016
- Lead the establishment and operational management of a new pediatric dental office, ensuring seamless integration of processes and policies from the ground up.
- Develop and implement office protocols, patient care guidelines, and administrative systems to ensure efficient and compliant operations from day one.
- Hire, train, and manage a team of dental professionals, including pediatric dentists, dental assistants, and front-office staff, establishing a cohesive and patient-focused team.
- Oversee all HR functions, including recruiting, onboarding, payroll management, and employee performance reviews, ensuring a positive workplace culture and staff retention.
- Develop and implement office policies to comply with HIPAA, OSHA, and other regulatory requirements, ensuring a safe and compliant practice environment.
- Manage the startup office’s insurance processes, ensuring accurate billing, claims management, and compliance with insurance company requirements.
Front Office Administrator/Dental Assistant
Bawa Dentistry
01.2011 - 01.2012
- Established clean, sterile and welcoming environment for patients.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and documented patient medical and dental histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Created custom temporary crowns.
- Ensured accuracy of patient insurance details and verified coverage.
- Processed insurance payments allocating to corresponding patients.
Dental Assistant
Gainesville Pediatric Dentistry
01.2005 - 01.2010
- Assist in the setup and preparation of dental treatment rooms, ensuring all equipment and instruments are sterile and ready for use in a fast-paced, startup environment.
- Assist with patient intake, including reviewing medical history, taking vital signs, and ensuring accurate patient records in electronic health record (EHR) systems.
- Educate young patients and their families on proper oral hygiene practices, treatment plans, and post-procedure care to ensure positive outcomes and long-term dental health.
- Take and develop high-quality dental X-rays, ensuring accuracy and proper safety protocols in accordance with state regulations.
- Sterilize and maintain dental instruments and equipment according to infection control protocols, ensuring a safe and hygienic environment for patients and staff.
Education
master of business administration and master of healthcare administration -
University of Phoenix
05.2025
bachelor of interdisciplinary studies -
virginia commonwealth university
05.2011
associates of applied science - general studies
northern virginia community college
08.2008
Skills
- Leadership and Management
- Strategic Planning
- Financial Acumen
- Communication Skills
- Problem-Solving
- Relationship Building
- Innovation
- Change Management
- Decision-Making
- Adaptability
- Operations management
- Staff development
- Marketing
- Performance monitoring
- Onboarding and orientation
Certification
- BLS CPR Certification Sept 2023-Sept 2025
References
References available upon request.
Timeline
General Manager of Operations
Pediatric Dentistry of Burke
01.2020 - Current
Virginia Licensed Realtor
Redfin
05.2018 - 01.2023
Account Manager
eAssist
01.2017 - 01.2019
Office Manager
Potomac Pediatric Dentistry
01.2017 - 01.2018
Practice Manager
Sporting Smiles of Pediatric Dentistry & Orthodontics
01.2012 - 01.2016
Front Office Administrator/Dental Assistant
Bawa Dentistry
01.2011 - 01.2012
Dental Assistant
Gainesville Pediatric Dentistry
01.2005 - 01.2010
master of business administration and master of healthcare administration -
University of Phoenix
bachelor of interdisciplinary studies -
virginia commonwealth university
associates of applied science - general studies
northern virginia community college
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