Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONIQUE BARRACKS

Sugar Land,TX

Summary

Detail-oriented professional with over five years of experience supporting clients, managing accurate records, and delivering high-quality service in fast-paced, regulated environments. Demonstrated expertise in data entry, documentation management, and navigating multiple computer systems while maintaining accuracy, confidentiality, and compliance with established standards. Recognized for strong analytical thinking, clear communication, and the ability to assess client needs, resolve issues efficiently, and deliver consistent, service-driven solutions that support operational efficiency and long-term customer retention.

Overview

5
5
years of professional experience

Work History

Data Analyst

Datavant
03.2025 - Current
  • Analyze structured data using Excel and database tools.
  • Applied attention to detail to identify anomalies and discrepancies in datasets.
  • Transformed raw data into organized, usable formats for reporting.
  • Tracked trends over time to support operational and performance analysis.
  • Prepared clear summaries and visualizations for internal use.

Customer Care Representative

Maximus Inc
09.2022 - 03.2025
  • Maintained detailed and accurate electronic records for client cases and services.
  • Entered and updated client data across multiple databases and computer systems.
  • Organized, managed, and verified documents for data entry and reporting purposes.
  • Ensured accuracy and completeness of records related to housing, employment, and support services.
  • Navigated multiple applications efficiently while meeting productivity and accuracy standards.

Independent Customer Service Agent

Inktel Contact Center Solutions
10.2020 - 09.2022
  • Entered customer interaction details into systems to track requests, issues, and resolutions.
  • Maintained accurate records while handling a high volume of daily customer interactions.
    Demonstrated strong attention to detail while managing multiple tasks simultaneously.
  • Reviewed reports to identify and resolve data discrepancies and service issues.

Education

High School Diploma -

William B. Travis
Richmond, TX

Skills

  • Data Entry & Record Management
  • 50 WPM Typing Speed
  • Microsoft Office (Word, Excel, Outlook)
  • Document Verification &
    Processing
  • Database Management
  • Attention to Detail
  • Accuracy & Quality Control
  • Multitasking & Time Management
  • Confidential Information
    Handling
  • Problem Solving
  • Organizational Skills
  • Critical Thinking

Timeline

Data Analyst

Datavant
03.2025 - Current

Customer Care Representative

Maximus Inc
09.2022 - 03.2025

Independent Customer Service Agent

Inktel Contact Center Solutions
10.2020 - 09.2022

High School Diploma -

William B. Travis