Monique Bell
Jacksonville,FL
Summary
Dedicated professional with extensive experience in customer service. Known for exceptional problem-solving abilities and effective communication skills, ensuring positive guest experiences and satisfaction.
Overview
30
30
years of professional experience
Work History
Safety Assistant
Woodspring Suites
Jacksonville, FL
04.2023 - Current
- Assisted in conducting safety audits to identify potential hazards and ensure compliance with regulations.
- Supported training sessions for staff on proper safety procedures and emergency protocols.
- Monitored and reported unsafe conditions to promote a safe working environment.
- Collaborated with management to implement safety policies and improve workplace practices.
- Cleaning hotel
Head Night Auditor, Front Desk Agent
Springhill Suites By Marriott
Jacksonville, IL
02.2019 - 01.2023
- Supervised night audit operations to ensure accuracy in financial reporting.
- Collaborated with front desk team to enhance guest satisfaction during night shifts.
- Trained and mentored staff on auditing procedures and customer service excellence.
- Implemented process improvements resulting in increased efficiency of nightly reconciliations.
- Maintained compliance with hotel policies and industry standards during overnight operations.
- Analyzed daily revenue reports to identify trends and inform management decisions.
Hotel Front Desk Supervisor
Best Western Hawthorne Terrace
Chicago, IL
04.2011 - 02.2019
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and hotel procedures.
- Implemented efficient scheduling to optimize front desk coverage during peak hours.
- Resolved guest complaints with professionalism, enhancing overall satisfaction scores.
- Coordinated communication between departments to streamline service delivery for guests.
- Monitored inventory of supplies and equipment, facilitating timely reorders as needed.
- Conducted regular staff meetings to discuss performance metrics and service improvements.
Sales Assistant, Night Auditor
Illinois Beach Resort
Zion, IL
01.2007 - 02.2011
- Conducted nightly audits of financial transactions to ensure accuracy and compliance with established policies.
- Reconciled daily revenue reports and identified discrepancies for prompt resolution.
- Provided exceptional customer service during overnight shifts, addressing guest inquiries and concerns effectively.
- Managed front desk operations, including check-ins and check-outs, ensuring seamless guest experiences.
- Utilized property management systems to track reservations and maintain accurate room inventory records.
- Collaborated with housekeeping staff to prepare rooms for guest arrivals, maintaining high cleanliness standards.
- Assisted customers with inquiries regarding resort amenities and services.
- Processed guest reservations using property management software.
- Supported sales team by preparing promotional materials and presentations.
- Coordinated special events, ensuring seamless execution and guest satisfaction.
Leasing Agent
Sunset Lake Apartments
Waukegan, IL
11.2003 - 01.2007
- Conducted property tours for prospective tenants, showcasing amenities and available units.
- Assisted in processing rental applications to ensure compliance with company policies.
- Maintained accurate records of tenant leases and rental agreements within property management software.
- Responded to tenant inquiries promptly, resolving issues to enhance resident satisfaction.
- Coordinated move-in and move-out procedures, ensuring seamless transitions for residents.
- Collaborated with maintenance team to address service requests efficiently and effectively.
- Developed marketing materials highlighting property features to attract potential renters.
Doubletree Hotel
Hilton Hotels Corporation
West Palm Beach, FL
09.1998 - 02.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Agent,Night Auditor and Sales Assistant
Marriott Courtyard
Waukegan, IL
11.1995 - 08.1998
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated with housekeeping staff to maintain cleanliness and readiness of guest rooms.
- Worked assisting sales manager with
Education
High School Diploma -
Waukegan High School
Waukegan, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
customer service awards
I have received many awards in customer service and Customer Service Training
Timeline
Safety Assistant
Woodspring Suites
04.2023 - Current
Head Night Auditor, Front Desk Agent
Springhill Suites By Marriott
02.2019 - 01.2023
Hotel Front Desk Supervisor
Best Western Hawthorne Terrace
04.2011 - 02.2019
Sales Assistant, Night Auditor
Illinois Beach Resort
01.2007 - 02.2011
Leasing Agent
Sunset Lake Apartments
11.2003 - 01.2007
Doubletree Hotel
Hilton Hotels Corporation
09.1998 - 02.2003
Front Desk Agent,Night Auditor and Sales Assistant
Marriott Courtyard
11.1995 - 08.1998
High School Diploma -
Waukegan High School