Monique Bennett
Bethel,ME
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Jordan Hotel At Sunday River
11.2023 - Current
Front Desk Agent
Ocean Edge Resort And Golf Club
04.2023 - 10.2023
Front Desk Agent
Jordan Hotel at Sunday River
11.2022 - 04.2023
Front Desk Agent/Night Auditor
Ocean Mist Beach Hotel & Suites
04.2022 - 10.2022
- Manage online, phone and in-person room reservations; Make reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers using the credit card machine or manually
- Respond to guests' issues and complaints
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Balance accounts from day shift and provide information about the hotel
Front Desk Agent/Night Auditor
Hyannis Harbour Hotel (Newport Hotel Group)
04.2022 - 04.2022
Housekeeper
Chula Vista
01.2022 - 03.2022
- Clean, pre-check and inspect Condos after they have been cleaned.
Dining Room Attendant
The Biltmore Company (The Inn)
10.2021 - 01.2022
- Clear and set dining tables.
- Polish glasses and silverware.
- Stock serving area with water, trays, dishes, glasses and silverware.
Banquet Server
The Biltmore Company (The Inn)
10.2021 - 01.2022
- Serve meal courses, help set up and break down after service; take food and drink orders, greet guests and run food.
Amazon ERC Associate (Virtual HR Assistant)
Sutherland Global Services
10.2020 - 09.2021
- Explaining employees' benefits and pay statements.
- Assist employees with requesting time off; accessing W-2's, submitting leave of absences; among other queries that they may have.
- Generating employment verification documents.
Supervisor
Electoral Office of Jamaica
09.2020 - 09.2020
- Managed the polling location assigned to; maintained order and ensured that all other Election Day Workers carried out their prescribed duties throughout the General Election.
Food and Beverage Attendant
Marriott's Willow Ridge Lodge
07.2019 - 08.2019
- Welcome customers and guests.
- Pepared meals and drink.
- Cleaned work station and utilized the computer system to make customer's transactions after a purchase.
- Checked inventory, in order to restock items when they are low.
Cashier
Maritime Market
05.2018 - 08.2018
- Interacted with and assisted customers to locate items.
- Made customers' transactions after a purchase.
- Restock shelves/rearrange aisles.
- Supervised other cashiers and ensured that the work station was clean.
- Answered telephone calls and made announcements.
Building Services Technician
Intracoastal Vacation Rentals
05.2018 - 08.2018
- Cleaned houses and interacted with guests.
Administrative Office Clerk
Edwin Allen High School
06.2017 - 07.2017
- Answered telephone calls and utilized Microsoft office for typing, formatting and editing documents.
- Communicated with students, parents and teachers.
Information Laboratory Technician Assistant
Knox Community College
10.2015 - 06.2016
- Typed, edited and formatted documents/flash drives.
- Invigilate students and printed documents/test papers.
- Communicated with students and teachers.
- Answered telephone calls and assisted students with computer applications' difficulties.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
Bachelor of Science - Accounting
University of Technology
Jamaica2020
Business Administration -
Edwin Allen High School
Jamaica2014
Skills
- Ability to Work in a Team or Individually
- Fast Learner
- Leadership and Teamwork
- Computer Skills
- Adaptability
- Microsoft Office (Word, Excel, PowerPoint)
- Excellent Communication and Customer Service
- Ability to Work Under Pressure and Multitask
- Good time management
- Mathematical Skills
- Problem-Solving Skills
- Telephone Etiquette
Certification
HEART/NCTVET Apprenticeship Programme, 2015 - 2016
Certificate of Business Administration (Level 2)
Volunteer Experience
Utech Rural Society club, 2017 - 2020
- Volunteered at institutions such, schools and infirmaries.
Patient Care Assistant, University Hospital of the West Indies - Jamaica
Oct 2016 - Dec 2016
Hobbies and Interests
- Reading
- Browsing the internet
- Socializing
References
References available upon request
Timeline
Front Desk Agent
Jordan Hotel At Sunday River
11.2023 - Current
Front Desk Agent
Ocean Edge Resort And Golf Club
04.2023 - 10.2023
Front Desk Agent
Jordan Hotel at Sunday River
11.2022 - 04.2023
Front Desk Agent/Night Auditor
Ocean Mist Beach Hotel & Suites
04.2022 - 10.2022
Front Desk Agent/Night Auditor
Hyannis Harbour Hotel (Newport Hotel Group)
04.2022 - 04.2022
Housekeeper
Chula Vista
01.2022 - 03.2022
Banquet Server
The Biltmore Company (The Inn)
10.2021 - 01.2022
Dining Room Attendant
The Biltmore Company (The Inn)
10.2021 - 01.2022
Amazon ERC Associate (Virtual HR Assistant)
Sutherland Global Services
10.2020 - 09.2021
Supervisor
Electoral Office of Jamaica
09.2020 - 09.2020
Food and Beverage Attendant
Marriott's Willow Ridge Lodge
07.2019 - 08.2019
Cashier
Maritime Market
05.2018 - 08.2018
Building Services Technician
Intracoastal Vacation Rentals
05.2018 - 08.2018
Administrative Office Clerk
Edwin Allen High School
06.2017 - 07.2017
Information Laboratory Technician Assistant
Knox Community College
10.2015 - 06.2016
Bachelor of Science - Accounting
University of Technology
Business Administration -
Edwin Allen High School
HEART/NCTVET Apprenticeship Programme, 2015 - 2016
Certificate of Business Administration (Level 2)
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