Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Monique Bethell
Opa-locka,FL
Summary
Overview
20
years of professional experience
1
Language
Work History
Crown Wine & Spirits
Sales Associate
02.2024 - Current
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Conrad Hotel
Housekeeping Room Attendant
02.2022 - 02.2024
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Milo Butler/ Flying Dutchman Liquor Store
STORE MANAGER
01.2015 - 01.2020
Job overview
- Create work schedules according to sale volume and number of employees
- Rotated merchandise and displays to feature new products and promotions
- Engage and interacted with customers to create positive shopping experiences
- Scheduled and led weekly store meetings for all employees to discuss sale promotions and new inventory while providing platforms for all to voice concerns
- Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales event
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Kept inventory accurate with daily cycle counts
- Trained new hire for diverse jobs and kept employees up to date through frequent meetings
- Maintained proper product levels and inventory control and organize backroom to facilitate effective ordering and stocking rotation
- Completed all point of sales opening and closing procedures, including counting contents of the cash register.
Paradise Fisheries
RECEPTIONIST
01.2012 - 01.2014
Job overview
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Drafted professional business memos, letter
- Provided clerical support by copying, faxing, and filing documents
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas, and transportation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Controlled Employee Timecards
Abaco Market Ltd/Solomon's Super Center
PRICE COMP
01.2010 - 01.2012
Job overview
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software.
Unique Party & Car Rental
RECEPTIONIST
01.2004 - 01.2009
Job overview
- Took Phone Orders
- Collected payments from clients and updated account balances
- Counted cash in register drawer and balance register at the beginning and end of shift
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Controlled Time Clock for Employees
Education
Center For Career TrainingOakland Park Fl
from Certified Nurse Assistant (CNA)
University Overview
Bahamas Technical & Vocational InstituteNassau Bahamas
from Nail Technician
06.2012
University Overview
C I Gibson Secondary SchoolBahamas
Diploma
06.1999
University Overview
- Member of [Student Business Club
Skills
- Time Management Abilities
- Ability to accept and learn from criticism
- Team Leadership and coaching
- Customer Oriented
- Good Communication Skills
- Relationship building and management
- Problem Solving Skills
- Staff Management
- Multi-tasking strength
- Flexible Schedule
- Reliable and punctual
References
References
Available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionHealthcare benefitsCareer advancementPaid time offPaid sick leaveWork-life balanceQuote
The way to get started is to quit talking and begin doing.
Timeline
Sales Associate
Crown Wine & Spirits
02.2024 - Current
Housekeeping Room Attendant
Conrad Hotel
02.2022 - 02.2024
STORE MANAGER
Milo Butler/ Flying Dutchman Liquor Store
01.2015 - 01.2020
RECEPTIONIST
Paradise Fisheries
01.2012 - 01.2014
PRICE COMP
Abaco Market Ltd/Solomon's Super Center
01.2010 - 01.2012
RECEPTIONIST
Unique Party & Car Rental
01.2004 - 01.2009
Center For Career Training
from Certified Nurse Assistant (CNA)
Bahamas Technical & Vocational Institute
from Nail Technician
C I Gibson Secondary School
Diploma
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