Monique Bogarin
Spring Valley,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Family Services Supervisor
Public Consulting Group, Inc.
06.2023 - Current
- Implemented data-driven decision-making to allocate resources efficiently and effectively.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Enhanced staff performance through regular training and professional development opportunities.
- Developed comprehensive case management plans, addressing the unique needs of each family served.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Provided ongoing supervision to Family Services staff members, offering guidance, support, and constructive feedback as needed.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Managed staff hiring, training and supervision.
- Payroll entering and reporting
Detentions Processing Supervisor
San Diego County Sheriff's Department
12.2022 - 06.2023
- Plan and direct a shift of staff in a large detentions facility
- Assists in formulating and implementing the policies and procedures required for the booking, processing, and releasing of inmates/wards
- Liaison with other detention facilities, divisions, departments, Courts, and Federal/State law enforcement agencies
- Collects, compile, and summarize statistical data and prepare reports
- Oversee the safekeeping of inmate property, accounts for monies received, and facility safe.
- Reduced error rates through rigorous quality control measures and staff training initiatives.
- Improved team efficiency by optimizing shift schedules and delegating tasks effectively.
- Boosted employee morale with regular performance feedback, recognition, and team-building activities.
- Increased accuracy in documentation by implementing standardized forms and data entry procedures.
- Conducted regular audits to guarantee compliance with regulatory requirements and internal policies for operational excellence.
- Facilitated effective change management during times of transition or restructuring, minimizing disruptions to daily operations.
- Collaborated with management on process improvement initiatives to attain goals.
- Managed staff hiring, training and supervision.
- Payroll entering and reporting
Detentions Processing Technician-Trainer
San Diego County Sheriff's Department
06.2016 - 12.2022
- Begin Booking Process reviewing and verifying data all while complying with policy and booking criteria
- Reduced errors in detainee records by meticulously reviewing and updating information.
- Conduct searches records checks using local and national data bases
- Ensured compliance with legal guidelines during intake processes, including fingerprinting, photographing, and obtaining detailed personal information from incoming detainees.
- Reviewing previous criminal conviction history, arrest and warrants through our Jail Information Management System (JIMS) and SD LAW websites
- Review court documents and cases in order to make any updates in inmate data base as needed
- Submit weekly and monthly quality assurance checks on inmate records to ensure accuracy as to prevent over/under detentions
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling detainee records.
- Exchange information as needed with law enforcement representatives, court personnel, and member of the public in accordance with departmental policy and within limits of established guidelines and policy
- Participated in ongoing training sessions to stay current on best practices in detention facilities management, enhancing overall job performance as a Detentions Processing Technician.
- Trained and mentored 15+ new personnel hired to fulfill various roles.
- Developed strong interpersonal skills through daily interactions with diverse groups of people, from detainees to colleagues and outside professionals.
- Assisted with the timely release of detainees by gathering necessary documentation and ensuring all required procedures were completed accurately.
Public Safety Dispatcher
El Centro Police Department
05.2020 - 08.2020
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
Education
Associates in Science of Medical Specialties -
California College San Diego
National City, CA01.2016
High School Diploma -
The Charter School of San Diego
San Diego, CA01.2006
Skills
- Family Dynamics Understanding
- Data Analysis
- Client Assessment
- Effective Communication
- Decision Making
- Problem Solving
- Organizational Skills
- Team Leadership
- Report Preparation
- Proficient in Microsoft Programs
Languages
Spanish
Native or Bilingual
Timeline
Family Services Supervisor
Public Consulting Group, Inc.
06.2023 - Current
Detentions Processing Supervisor
San Diego County Sheriff's Department
12.2022 - 06.2023
Public Safety Dispatcher
El Centro Police Department
05.2020 - 08.2020
Detentions Processing Technician-Trainer
San Diego County Sheriff's Department
06.2016 - 12.2022
Associates in Science of Medical Specialties -
California College San Diego
High School Diploma -
The Charter School of San Diego
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