Monique Bolton
Kissimmee,FL
Summary
Organized technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Skilled Maintenance Technician adept at interpreting blueprints, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 6 years of repair and maintenance expertise with proven history or hard work and dependability.
Overview
7
7
years of professional experience
Work History
Firetruck and Refueling Maintenance Technician
United States Air Force, USAF
09.2017 - 03.2023
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Followed safety protocols to minimize workplace accidents.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Developed and implemented strategies to improve maintenance processes.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Received incoming shipments of tools and equipment from trucks.
- Monitored incoming and outgoing tools to track locations.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Charged raw materials to specific jobs and documented lost or broken tools.
- Used micrometer and visual inspections to evaluate tools for defects and wear.
- Kept inventory of hand tools and gauges calibrated for use.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unpacked, inspected and stored new tools according to crib plans.
Crew Member
Wendy's
06.2016 - 08.2017
- Replenished serving stations with fresh food and cleaned up spills.
- Observed customer purchases in line and differentiated between standard portions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Brewed coffee and tea and changed out drink station syrups.
- Operated cash register to ring up final bill and process various forms of payment.
- Backed up servers by setting up trays and completing some food deliveries.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Associate of Science - Physical Therapy Assistance
Cuyahoga Community College
Cleveland, OHBachelor of Engineering Technology - Vehicle Maintenance And Repair Technologies
Community College of The Air Force
Montgomery, ALSkills
- Machine Maintenance and Repair
- Time Management
- Critical Thinking
- Troubleshooting Strengths
- Troubleshooting
- Complex Problem-Solving
- Documentation
Timeline
Firetruck and Refueling Maintenance Technician
United States Air Force, USAF
09.2017 - 03.2023
Crew Member
Wendy's
06.2016 - 08.2017
Associate of Science - Physical Therapy Assistance
Cuyahoga Community College
Bachelor of Engineering Technology - Vehicle Maintenance And Repair Technologies
Community College of The Air Force