Monique Bonner

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.

• Loaded and unloaded cargo onto trucks in a timely manner.
• Checked all documents for accuracy, completeness, and compliance with regulations.
• Communicated with dispatch to ensure routes were followed accurately.
• Performed daily safety checks on vehicles before each shift.
• Followed company policies and procedures at all times while driving or operating equipment.
• Provided excellent customer service while interacting with customers during deliveries and pickups.

• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Received Certification in Legal Office Technology