Monique Booker
Oakland,CA
Summary
Dynamic supervisor with expertise in team leadership, customer service, and inventory management. Committed to enhancing operational efficiency and ensuring food safety compliance while mentoring staff to achieve high performance.
Overview
9
9
years of professional experience
Work History
Supervisor
Macys Starbucks
San Francisco, California
12.2023 - Current
- Supervised barista team to maintain high-quality beverage production.
- Trained new staff on customer service and operational procedures.
- Ensured compliance with food safety and sanitation standards.
- Managed inventory levels and ordered supplies for daily operations.
- Assisted customers with product selection and order customization.
- Monitored cash register operations for accuracy during shifts.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Team Leader
Mansfield and Mansfield
09.2019 - 02.2020
- Led team meetings to discuss project updates and address challenges.
- Monitored team performance to ensure adherence to quality standards.
- Conducted regular check-ins with team members to support their needs and concerns.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured all necessary tools and materials were available onsite for construction projects.
- Inspected sites prior to commencement of new construction activities.
- Cleaned up debris from construction sites prior to completion of project.
shift lead
Macys Starbucks
11.2016 - 09.2019
- Trained and mentored new baristas on beverage preparation and customer service.
- Managed inventory levels and restocked supplies to meet demand.
- Ensured compliance with health and safety standards in food preparation areas.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Assisted in creating a positive team environment through effective communication.
- Maintained cleanliness and organization of workstations throughout shifts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Certificate - Cosmetology
Skyline Line College
05-2014
High School Diploma -
Galileo High School
05-2012
Skills
- Beverage preparation
- Inventory management
- Food safety compliance
- Customer service
- Staff training
- Team leadership
- Performance monitoring
- Task delegation
- Quality assurance
- Conflict resolution
- Effective communication
- Time management
- Team building
- Problem solving
- Operational efficiency
Timeline
Supervisor
Macys Starbucks
12.2023 - Current
Team Leader
Mansfield and Mansfield
09.2019 - 02.2020
shift lead
Macys Starbucks
11.2016 - 09.2019
Certificate - Cosmetology
Skyline Line College
High School Diploma -
Galileo High School
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