Monique Bourgeois
Tewksbury,MA
Summary
Adept at enhancing departmental efficiencies and spearheading process improvements, I leveraged SharePoint Administration and collaborative problem-solving skills at Sanofi to streamline operations and support compliance. My proactive approach resulted in significant productivity gains and a 24% growth in social media group membership, underscoring my ability to drive change and foster community engagement.
Overview
15
15
years of professional experience
Work History
Market Research Administration
Sanofi
Cambridge
10.2016 - Current
- Streamline MR admin processes, reducing procurement time and improving department efficiency
- Assist with scheduling multiple meetings/calendars, team events, off sites, requesting POs, onboarding new hires and vendors, and other admin/clerical activities (ordering equipment, updating presentations, arranging travel, reconciling expenses, running monthly reports) to keep departments operating smoothly
- Provide expert guidance working with other businesses/departments (Pharmacovigilance, Quality/Compliance, Internal Controls, Procurement, Coupa/eBuy team, Market Access, Medical/Public Affairs, Preferred Vendors)
- Communicate important real-time updates to policy changes and/or process improvements using Yammer/Viva Engage, Business Operations & Support Portal, SharePoint site for MR resources (internal processes, standard operating procedures, policies, useful links) to ensure MR projects are compliant
- Support high-level executives with special event planning
- Lead training on reporting honoraria using Fair Market Value calculators
- Maintain site permissions to sensitive information
- Use discretion when assisting with compliance inspections, reviewing audit trails and performing QC checks
- Support internals users and service providers on iTracker, the pharmacovigilance platform and repository of all primary and secondary/syndicated MR projects including PV training, monthly reconciliations, final attestations
- Support internal users on iKnow, an AI Insights Mining platform
- Create content to lead both iKnow user training and knowledge zones training for customer insights teams
- Support overseas hub workers on global MR procedures and policies and platforms mentioned above
Administrative Assistant
EMD Millipore
Billerica, MA
06.2016 - 10.2016
- Company Overview: (under contract with Randstad, Boston, MA)
- Supported the head of Business and Competitive Intelligence and 3 other Information Analysts
- Managed team’s email and calendars, update multiple calendars with peer group activities and team events
- Gathered SharePoint statistics on team’s site, manage site permissions
- Produced a daily Management Tip of the Day newsletter, add new subscribers to multiple newsletters
- Searched, gathered and categorized Market Research from many scientific literature databases
- Created and maintained process documents for administrative and departmental procedures
- (under contract with Randstad, Boston, MA)
Executive Assistant
RAYTHEON
Waltham, MA
06.2015 - 04.2016
- Company Overview: (under contract with Neotecra, New York, NY)
- Supported the Senior Director and a team of five in the Contracts and Supply Chain group
- Analyzed and maintained weekly operation and monthly highlight reports, work instructions, policy and guidelines, organization charts
- Arranged travel (domestic)
- Coordinated and scheduled events and workshops
- Maintained calendars, schedules and meetings
- Ordered office supplies
- Reconciled expense reports via Concur
- Assisted with collection of used books and goods for the Wounded Warrior Program
- Learned and used Meeting Smart to coordinate a successful Day of Learning event
- Assisted in Indirect team's R6 Sigma meetings transcribing results from breakout sessions
- (under contract with Neotecra, New York, NY)
Productivity and Collaboration Officer & Assistant to VIPs
PHILIPS ELECTRONICS NORTH AMERICA
Andover, MA
01.2010 - 12.2014
- Developed and presented successful on site and virtual classroom productivity training especially with the administrative assistant staff, focusing on 'smarter'' virtual meetings, email (Microsoft Outlook), communication and sharing content
- Created and facilitated 'North American Admin Assistants' social media group
- Created and maintained internal SharePoint sites, Knowledge articles, Quick Reference guides
- Endorsed and used social media to contribute and inform target group audiences
- Scheduled training events, coordinated in shared calendars using iCalendar files to facilitate and monthly bulletins to communicate
- Developed, coordinated, presented, supported successful virtual classroom training material: 15-minute productivity webinars and 60–90-minute webinars on topics like IT Services for New Employees, SharePoint Team Sites, computer audio/video tools (Live Meeting, Lync), social media, Microsoft Outlook, PowerPoint, Excel, OneNote
- Organized and facilitated large scale webcast events for Global IT (Agile4Ever)
- Reduced the number of users relying on telephone conferences services by 80% via training and empowering the administrative staff to embrace computer audio/video technology
- Contributed to 24% increase of 'Out Of The Box Productivity' social media group membership
Education
Associates - Management Information Systems
Northeastern University
Boston, MA01.1999
Software Technical Writing Certification -
01.1987
Skills
**Market Research Administration**
- Streamlining MR processes, managing procurement, and improving efficiency
- Scheduling meetings, managing team events, and onboarding
- Handling administrative tasks such as ordering, travel arrangements, and expenses
- Liaising with various departments to ensure smooth operations
- Communicating policy updates and process improvements through platforms like Yammer and SharePoint
**Executive & Team Support**
- Assisting high-level executives with special event planning
- Supporting users and service providers on platforms like iTracker and iKnow
- Maintaining permissions to sensitive information
- Training staff on reporting processes and ensuring compliance
**Administrative Assistant**
- Managing emails, calendars, and SharePoint statistics
- Producing newsletters and gathering market research
- Documenting administrative and departmental processes
**Executive Assistant Roles (Various)**
- Supporting directors with travel arrangements, scheduling, and reporting
- Organizing events, maintaining documentation, and facilitating team activities
**Productivity and Collaboration Initiatives**
- Creating and delivering virtual productivity training
- Developing and managing social media groups for administrative assistants
- Coordinating training events and promoting the adoption of tech solutions
Related Training
- Sanofi Pharmacovigilance, 2024
- Sanofi Data Awareness, 2024
- Digital Discovery, 2023
- Sanofi Compliance Training, 2023
- Sanofi Qualipso Training, 2023
- Microsoft Office Specialist, 2015
- Philips Excellence Certification, 2014
- Sanborn Toastmasters member, 2013-2014
- ITIL v3 Foundation Certification, 2013
- Computer Science I and II, Boston University, 1991-1992
Key Skills
- Market Research
- Rapid Research
- Pharmacovigilance
- Process Improvement
- Data Management
- Document Management
- Change Management
- Customer Insight
- Knowledge Management
- Quality Control
- Regulatory Compliance
- GxP
- Content Development
- On-line Training
- User Experience (UX)
- Customer Experience
- Agile Methodologies
References
References available upon request.
Timeline
Market Research Administration
Sanofi
10.2016 - Current
Administrative Assistant
EMD Millipore
06.2016 - 10.2016
Executive Assistant
RAYTHEON
06.2015 - 04.2016
Productivity and Collaboration Officer & Assistant to VIPs
PHILIPS ELECTRONICS NORTH AMERICA
01.2010 - 12.2014
Associates - Management Information Systems
Northeastern University
Software Technical Writing Certification -
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