Monique Bowden
Orlando,FL
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate - REALTOR®
LPT Realty LLC
12.2020 - Current
- Sold over 3 Million in value as a Solo Agent
- Coordinated appointments to show marketed properties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Collected fees and documented payment processes for property transactions.
- Maintained inventories and records of sales collaterals and closings.
- Presented purchase offers to sellers for consideration.
- Assisted clients in financial planning for purchase.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertised client properties through websites, social media and real estate guides.
- Solved customer challenges by offering relevant products and services
Property Manager
Serenity Evermore Properties LLC
03.2016 - Current
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Distributed and followed up on tenant renewal notices
- Used strong negotiating talents to obtain reasonable fees from contractors for work
- Established strong, professional relationships with contractors and residents by promoting team collaboration and delivering exemplary service
- Collected and maintained careful records of rental payments and payment dates
- Maximized rental income while minimizing expenses through effective planning and control
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Administered operations to handle needs of more than 7 tenants across 7 property units.
Lead Dispactcher
Security Alliance
05.2012 - 08.2015
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Coordinated with emergency services, ensuring timely support during critical situations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Education
GED -
Miami Lakes Educational Center And Technical College
Hialeah, FL02-2012
Sales Associate License - Real Estate
Climer School of Real Estate
Orlando12-2021
Skills
- Interpersonal Connections
- Problem solving
- Adaptability
- Teamwork
- Time Management
- Budgeting
- Communication
- Record Keeping
- Critical Thinking
- Active Listening
- Leadership
- Inventory Control
- Business Development
- Client Account Management
- Contract Preparation
Certification
Notary
Timeline
Sales Associate - REALTOR®
LPT Realty LLC
12.2020 - Current
Property Manager
Serenity Evermore Properties LLC
03.2016 - Current
Lead Dispactcher
Security Alliance
05.2012 - 08.2015
GED -
Miami Lakes Educational Center And Technical College
Sales Associate License - Real Estate
Climer School of Real Estate
Notary
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