Monique Brashears
Columbia,SC
Summary
Dedicated professional with 9 years of experience in customer service and social services. Expertise in team building, daily operations coordination, and maintaining accurate records. Proven ability to manage supplies and resolve concerns while fostering supportive environments. Strong work ethic and adaptability to learn new systems and procedures quickly.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medication Technician PRN
Three Rivers Behavioral Hospital
Columbia, SC
03.2025 - Current
- Monitor and document vital signs, patient behaviors, and changes in condition with accuracy and attention to detail.
- Collaborated with nurses and behavioral health professionals to promptly communicate patient needs and address concerns.
- Identify safety concerns and communicate issues promptly to appropriate leadership and clinical staff.
- Supported daily unit operations, maintaining a safe and organized environment for patients, families, and staff.
- Assisted with onboarding and admission activities, gathering information and documenting belongings to ensure compliance with established procedures.
- Facilitated daily group activities to promote engagement and structure among participants. and activities while helping maintain structure, organization, and engagement.
- Demonstrate flexibility by adapting to changing priorities, staffing needs, and fast-paced situations.
Behavior Technician
Kaleidoscope ABA
Pennsauken, NJ
06.2024 - 12.2025
- Provided individualized support, fostering positive relationships with clients and families from diverse backgrounds to enhance engagement.
- Implemented training and behavior-support strategies according to established plans and organizational standards.
- Collected and documented performance data to monitor progress, enabling data-driven decisions for client interventions.
- Adapted communication and training approaches to meet different learning styles, abilities, and individual needs.
- Created visual tools, schedules, and structured activities to improve organization, participation, and task completion.
- Collected and documented performance data to monitor progress and support informed decision-making.
- Adapted communication and training approaches to accommodate diverse learning styles and abilities, ensuring effective skill acquisition.
Behavior Technician / Paraprofessional — Contract
Maxim Health / Plano Independent School District
Plano, TX
08.2023 - 05.2024
- Supported students, teachers, families, and school staff to foster collaboration and enhance educational outcomes in a fast-paced, team-oriented environment.
- Assisted individuals in developing essential life skills, communication skills, independence, and positive social behaviors, contributing to their overall growth and success.
- Collaborated with multidisciplinary professionals to support individual goals and resolve challenges.
- Demonstrated patience, accountability, adaptability, and strong interpersonal skills when working with diverse populations.
- Supported students, teachers, families, and school staff in a fast-paced, team-oriented environment.
- Followed established policies, procedures, and individualized plans while maintaining a safe and productive environment.
- Exhibited patience, accountability, adaptability, and strong interpersonal skills while engaging with diverse populations to build trust and facilitate effective learning.
PRN Residential Advisor
Serrato Corporation
McKinney, TX
05.2023 - 05.2024
- Maintained safe, clean, organized, and welcoming environment to support daily residential operations.
- Delegated responsibilities and communicated expectations to uphold facility standards.
- Supported daily residential operations while maintaining a safe, clean, organized, and welcoming environment.
- Helped create an inclusive team and community atmosphere by encouraging participation and collaboration.
- Organized and facilitated educational programs, workshops, wellness activities, and community events.
- Streamlined resource coordination to enhance supply accessibility and operational efficiency. while ensuring accurate documentation and timely distribution.
- Built positive relationships with individuals from diverse cultural, educational, and socioeconomic backgrounds.
- Coordinated resources and supplies, ensuring accurate documentation and timely distribution to enhance operational efficiency.
- Maintained accurate records, medication forms, audits, supply-related documentation, and other operational records.
Hotline Advisor / Domestic Violence Shelter Advocate
TMWF
Plano, TX
10.2019 - 11.2023
- Conducted client screening and intake while using active listening, empathy, and sound judgment.
- Managed multiple communication channels, including telephone, email, live chat, SMS, and written correspondence, to ensure timely support for clients in crisis.
- Provided high-quality customer/client service to individuals experiencing stressful and time-sensitive situations.
- Coordinated services and communicated with hospitals, law enforcement, case managers, attorneys, counselors, and other professionals to facilitate comprehensive care for clients.
- Used problem-solving and conflict-resolution skills to address concerns and maintain positive relationships.
- Worked effectively with people from diverse backgrounds while maintaining professionalism, confidentiality, and respect.
- Conducted facility rounds and monitored activities to maintain safety, security, and compliance.
- Applied problem-solving and conflict-resolution skills to address concerns, fostering positive relationships and trust with clients and stakeholders.
- Prepared accurate incident reports, hourly logs, and financial documentation.
Youth Specialist
Grace Place
Allen, TX
07.2019 - 04.2021
- Provided daily supervision, mentoring, coaching, and life-skills support to youth in residential and community settings.
- Organized and supported individual and group activities focused on life skills, self-care, communication, and personal development.
- Coordinated transportation, appointments, errands, and community-based services to ensure access to essential resources for youth.
- Adapted communication and support approaches to meet the needs of individuals with different backgrounds and abilities.
- Coordinated transportation, appointments, errands, activities, and community-based services.
- Acted as primary point of contact among stakeholders, enhancing communication and collaboration to support youth development.
- Adapted communication and support strategies to effectively engage individuals from diverse backgrounds and abilities.
Behavioral Health Technician
Eating Recovery Center
Plano, TX
04.2016 - 12.2017
- Maintained a safe, clean, and structured environment while monitoring patient needs and activities.
- Ensured safe, clean, and structured environment by actively monitoring patient needs and activities.
- Supported daily activities, meals, groups, and structured programming.
- Facilitated daily activities, meals, groups, and structured programming to promote patient engagement and well-being.
- Used therapeutic communication and verbal de-escalation to resolve challenging situations.
- Maintained accurate documentation, records, and observations while following HIPAA and organizational policies.
- Exhibited reliability and flexibility while prioritizing multiple responsibilities in a dynamic healthcare setting.
Senior Customer Service Representative
Torchmark (First United / United American)
McKinney, TX
08.2014 - 08.2017
- Delivered professional customer service to Medicare beneficiaries, providers, representatives, and other stakeholders.
- Maintained quality assessment scores above 97.5%, demonstrating strong attention to detail and commitment to service excellence.
- Researched customer concerns, explained products and benefits, identified solutions to enhance customer satisfaction.
- Communicated with pharmacies, benefits managers, resolution teams, and other departments to resolve customer issues.
- Handled payment-related inquiries and account information, conducted outbound collection calls to ensure timely payments.
- Reviewed financial and customer documentation for accuracy, ensuring compliance and reducing potential discrepancies.
- Identified potential discrepancies and escalated issues appropriately.
- Adapted quickly to changes in policies, products, procedures, and customer needs.
- Demonstrated strong computer, communication, problem-solving, and multitasking skills in a high-volume customer service environment.
Education
Associate Degree - Biological Psychology
Midlands Technical College
Columbia, SCSkills
- Patient Care Coordination
- Medication Documentation
- Record Keeping and Auditing
- Operational support
- Safety awareness
- Conflict Resolution
- Customer relationship management
- Team Leadership & Development
- Employee training
- Staff coaching
- Scheduling & Task Prioritization
- Adaptability & Fast Learning
- Policy compliance
Certification
- Registered Behavior Technician (RBT), 2025-12-01, Present
- Trauma-Informed Care, 2022-06-01, Present
- CPR Certification, 2025-04-01, 2026-04-01, Active/Valid Through End Date
Timeline
Medication Technician PRN
Three Rivers Behavioral Hospital
03.2025 - Current
Behavior Technician
Kaleidoscope ABA
06.2024 - 12.2025
Behavior Technician / Paraprofessional — Contract
Maxim Health / Plano Independent School District
08.2023 - 05.2024
PRN Residential Advisor
Serrato Corporation
05.2023 - 05.2024
Hotline Advisor / Domestic Violence Shelter Advocate
TMWF
10.2019 - 11.2023
Youth Specialist
Grace Place
07.2019 - 04.2021
Behavioral Health Technician
Eating Recovery Center
04.2016 - 12.2017
Senior Customer Service Representative
Torchmark (First United / United American)
08.2014 - 08.2017
Associate Degree - Biological Psychology
Midlands Technical College