Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Brewer

San Jose,CA

Summary

Accomplished Worldwide OEM Orders Supervisor at Nutanix, I leveraged analytical thinking and exceptional verbal communication to enhance global operations, achieving significant efficiency gains. Expert in SFDC, I led teams to notable improvements in order accuracy and customer satisfaction, with a track record of fostering strong partner relationships and driving process innovation.

Overview

23
23
years of professional experience

Work History

Worldwide OEM Orders Supervisor

Nutanix
San Jose, CA
09.2021 - 05.2024
  • Supervise global OEM order operations, ensuring seamless processing and timely delivery
  • Implement strategic improvements, leading to measurable efficiency gains and customer satisfaction
  • Optimize processes with innovative technologies, enhancing workflow efficiency in Salesforce and CPQ
  • Analyze performance metrics to identify improvements, achieving notable increases in order accuracy
  • Build strong relationships with OEM partners and internal teams, resolving complex issues efficiently
  • Leverage data-driven insights to optimize order processing workflows, resulting in measurable improvements in accuracy and turnaround times
  • Implement robust quality control measures, significantly reducing errors and enhancing overall order integrity across global operations

Worldwide OEM Orders Analyst

Nutanix
San Jose, CA
09.2017 - 09.2021
  • Managed OEM orders, ensuring accuracy and timely fulfillment, enhancing customer satisfaction
  • Resolved order issues promptly, improving operational efficiency and reducing cycle time
  • Analyzed order data, identifying trends and optimizing processes for measurable improvements
  • Built strong OEM customer relationships, addressing inquiries and providing status updates
  • Collaborated with sales teams to align on customer needs, driving process enhancements

Branch Utility Representative II

Heritage Bank
East Bay Region
03.2017 - 09.2017
  • Builds client relationships, achieving branch goals through strategic initiatives
  • Facilitates operations and account setups, enhancing branch efficiency
  • Ensures compliance, security and operational support across branches
  • Drives branch success by expanding client base and adapting to market needs
  • Maintains detailed account management, ensuring trust and integrity
  • Foster inter-branch cooperation, providing flexible support and expertise to drive collective success and adapt to evolving market demands
  • Implemented creative strategies to expand client base, tailoring services to meet unique customer needs and boost overall branch performance

Universal Banker II

Bank of the West
Pittsburg, CA
11.2016 - 03.2017
  • Developed new client relationships, achieving monthly branch goals consistently
  • Ranked 3rd in East Bay Division for performance excellence
  • Enhanced customer service, elevating branch ranking from 6th to 2nd
  • Drove branch performance from 6th to 2nd in customer service rankings through exceptional client interactions and relationship-building strategies

Technical Support/Help Desk Tier III

Select Staffing
Tracy, CA
12.2015 - 02.2016
  • Resolved technical problems and processed requests for VIP clients
  • Provided superior customer service while setting up configurations of Internet connections, computer settings, hardware devices, software applications, etc
  • Instructed and trained clients on how to use our software products
  • Direct all the aspects of the relation with clients

Technical Support Representative

iTradenetwork, Inc
Dublin, CA
08.2011 - 08.2015
  • Resolved technical issues via email and phone, enhancing client satisfaction
  • Configured internet, hardware, and software for clients, improving system performance
  • Trained clients in software use, boosting user efficiency
  • Managed client relationships, ensuring seamless communication
  • Optimized support processes, saving 40 hours weekly
  • Assisted clients with software applications
  • Created user manuals and cheat sheets to improve resource utilization
  • Implemented Resource Utilization Directory for Accounting team
  • Developed strategies to minimize unnecessary escalations, boosting overall support effectiveness

Assistant Manager II

Fremont Bank
Livermore, CA
07.2001 - 08.2011
  • Supervised 4 employees while building Strong Business and Personal Relationships through Community Involvement
  • Implement sales strategies and motivate staff to reach their individual goals to meet the branch goals as well
  • Received several Awards for Sales and Growth within the Branch, (Deposit Growth, Fee Income Success, New Accounts Success, Diamond Excellence, Diamond Pacesetter)
  • Operations – Received Perfect Certifications numerous times, conducted training on Regulations, Bank Policy, and Compliance

Education

A.A.S. - Computer Technology

Heald College, School of Technology
Hayward, CA
01-2000

Skills

  • Policy and procedure development
  • Documentation and reporting
  • Conflict resolution
  • Task delegation
  • Verbal and written communication
  • SFDC experience
  • Staff management
  • Analytical thinking
  • Employee motivation
  • Operations management
  • Process improvement
  • Staff education
  • Performance management
  • Employee development
  • Training and mentoring
  • Complex Problem-solving
  • Attention to detail

Timeline

Worldwide OEM Orders Supervisor

Nutanix
09.2021 - 05.2024

Worldwide OEM Orders Analyst

Nutanix
09.2017 - 09.2021

Branch Utility Representative II

Heritage Bank
03.2017 - 09.2017

Universal Banker II

Bank of the West
11.2016 - 03.2017

Technical Support/Help Desk Tier III

Select Staffing
12.2015 - 02.2016

Technical Support Representative

iTradenetwork, Inc
08.2011 - 08.2015

Assistant Manager II

Fremont Bank
07.2001 - 08.2011

A.A.S. - Computer Technology

Heald College, School of Technology

Similar Profiles

CREATE PROFILE
Monique Brewer