Monique Brown
Atlanta,GA
Summary
Motivated individual with experience in customer service with a positive attitude. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service self-motivation, time management, and proficiency in remote communication tools.
Overview
21
21
years of professional experience
Work History
Account Payables & Collections
Brundage Bone Concrete Pumping Company
03.2022 - Current
- Review and process over 100 invoices and statements, verifying information, determining accounts, coding transactions and processing materials through data processing for application in the Doc Link system
- Perform weekly audits
- Process per diem and expense reports
- Delivers on operational goals within assigned area and ensures timely and accurate completion of work
- Reviews documents to detect errors; prepares documents to correct errors, reviewing difficult problems with supervisors
- Prepares and adjusts payment entries, as necessary
- Verifies math accuracy, internal consistency and completeness of invoices
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Maintained records by imaging invoices, debits, and credits.
- Streamlined collection processes for increased efficiency and faster debt recovery.
- Improved customer satisfaction by effectively addressing and resolving account discrepancies.
Sr. Lender Placed Operations Specialist
Assurant Specialty Property
01.2016 - 03.2022
- Establish the capability on completing reports from excel spreadsheets, clients email mailbox and the exception process
- Processing exception loans based on the message
- Review and analyze client reports to determine exceptional decision-making skills.
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported borrowers throughout the entire lending process, ensuring clear communication and transparency.
Hazard Insurance Specialist III
Assurant Specialty Property
01.2016 - 01.2018
- Demonstrate the ability to take on multiple tasks and process the before the deadline
- Processing over 100 exception loans based on the message
- Review and analyze client reports
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
Hazard Insurance Specialist II
Assurant Specialty Property
01.2010 - 01.2016
- Demonstrate standard procedures to perform tasks
- Work on other multiple client systems, such as Hazard +, LaVista, XPTR, Real-Servicing, AssurTrack, Fidelity & various Databases
- Responsible for maintaining subsidiary accounts for accurately keying items such as adds, cancellations, adjustments & updating into the Hazard Plus, Fidelity & Track-All Systems (TKV 1.5 & TKA 2.0) for multiple clients
- Consistently meeting deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Hazard Insurance Specialist I
Assurant Solutions
01.2006 - 01.2010
- Key data entry files for clients, process cycle reports and help with creating client databases
- Processing CCO for customers' refunds
- Placing payments on Fidelity system to return refunds to clients
- Identify critical, escalated issues while work independently on different projects.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Conducted annual reviews of existing policies to update information.
Support Associate II
Assurant Solutions
01.2003 - 01.2006
- Process all the Track-All 1.5 & WAMU 2.0 mortgage clients
- Compiles letters totals to management on a weekly and monthly basis for different clients such as Homecoming, Citibank, Citimortgage, Washington Mutual and Ocwen
- Order supplies for the mailroom via Internet
- Placed order for storage boxes to be picked up and delivered to the warehouse.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
Education
Associate of Science -
Atlanta Metropolitan College
Atlanta, GA06.2010
Some College (No Degree) -
Clayton State University
Morrow, GASkills
- Quality Assurance
- Self-Directed
- MS Office
- Google Drive
- Written Communication
- Team building
- Analytical Thinking
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
Timeline
Account Payables & Collections
Brundage Bone Concrete Pumping Company
03.2022 - Current
Sr. Lender Placed Operations Specialist
Assurant Specialty Property
01.2016 - 03.2022
Hazard Insurance Specialist III
Assurant Specialty Property
01.2016 - 01.2018
Hazard Insurance Specialist II
Assurant Specialty Property
01.2010 - 01.2016
Hazard Insurance Specialist I
Assurant Solutions
01.2006 - 01.2010
Support Associate II
Assurant Solutions
01.2003 - 01.2006
Associate of Science -
Atlanta Metropolitan College
Some College (No Degree) -
Clayton State University
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