Monique Brown
Dalton,GA
Summary
A Dedicated individual who is driven to excel in the field of customer service by continually refining communication skills, cultivating a deep understanding of consumers needs and leveraging technology to enhance the overall experience. I aspire to contribute to a team-oriented environment where my commitment to customers satisfaction can drive positive outcomes and foster lasting relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Jayesh Patel
Dalton, GA
09.2024 - Current
- Responded to customer inquiries via phone, email, and in person.
- Maintained a clean and organized reception area to uphold company image.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone, and via email.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Caregiver
Wairima Njage
Milton, WA
05.2024 - 09.2024
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted clients with maintaining good personal hygiene.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Reported concerns to nurse supervisor to promote optimal care.
Front Desk Receptionist
Hugo Guerrero
Orlando, FL
03.2024 - 05.2024
- Ensuring lobby, front desk area and guest bathrooms are cleaned and up to standard
- Make new keys for guest reserved to check in on the day of.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Responded to customer inquiries via phone, email, and in person.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Night Auditor
Akash Patel
1501 Butler Ave Tybee Island GA 31328
09.2023 - 02.2024
- Ensuring lobby, front desk area and guest bathrooms are cleaned and up to standard
- Walk around the property every two (2) hours to ensure nothing is out of place
- Do laundry and fold linens
- Check Booking and Expedia.com to reply to guest messages and keep up with the guest scores
- Print reservations for next day, create guest parking passes and have it attached to their reservation form’s
- Collect payments for upcoming reservations within 3 days prior to guests check in date
- Brew coffee and have it ready by 7am for in house guest whilst ensuring that everything is updated on the system
- Create a new day at 6:45am and make housekeeping board after new day is completed
- Test the pool water with pool and spa test strips and have it logged on Excel sheet 5mins before shift ends.
Laundry Attendant
Sara Jones
10 Stephens S Green Dr, Savannah GA 31408
03.2023 - 08.2023
- Check with housekeepers to find out if they need help with stripping rooms, keep guest bathrooms clean, Mop lobby area 3 times within your shift, communicate with housekeepers throughout your shift to find out if they need more linens
- Have the shelves stocked before your shift ends so that housekeepers can stock their cart for the next day.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
Breakfast Attendant
Camille Travers
2732 West State St, New Castle PA 16101
10.2022 - 03.2023
- Check at the front desk to find out how many guests are in house so that you have an idea of how much meal to prepare
- Breakfast area should be cleaned at all times
- Communicate with the guest to ensure the breakfast is up to their liking
- Take note of what you’re running low on and have the manager place an order of same
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Housekeeping
Camille Travers
630 W Bay St, Savannah GA 31401
04.2022 - 10.2022
- Ensure that rooms are completely stripped, and guest haven’t left any personal items behind, if so, alert the person at the front desk so they can contact the guest of same
- Check rooms for supplies and restock items for the restroom
- Make bed, vacuum, mop, notify manager of necessary repairs, work at a fast pace but ensure everything is done properly as you’re to spend no longer than 30mins per room.
- Collaborated with maintenance and housekeeping teams
- Performed general housekeeping and cleaning tasks
- Trained housekeeping staff on cleaning protocols
- Followed sanitation and good housekeeping practices
- Picked up debris and trash and performed basic housekeeping
Education
High School Diploma -
Ferncourt High School
06.2013
Skills
- Guest Services
- Generating Reports
- Credit and Cash Payments
- Greeting Guests
- Posting Charges
- Conference Room Set up
- Payment Collection
- Hotel Reservations
- Customer Assistance
- Wake-Up Calls
- Resolving Issues
- Reservations
- Decision-making
Certification
- Massage Therapist, College of Hospitality and Vocational Skills - 08/2014
- Psychology, Moneague College, 09/2013
Timeline
Front Desk Receptionist
Jayesh Patel
09.2024 - Current
Caregiver
Wairima Njage
05.2024 - 09.2024
Front Desk Receptionist
Hugo Guerrero
03.2024 - 05.2024
Front Desk Night Auditor
Akash Patel
09.2023 - 02.2024
Laundry Attendant
Sara Jones
03.2023 - 08.2023
Breakfast Attendant
Camille Travers
10.2022 - 03.2023
Housekeeping
Camille Travers
04.2022 - 10.2022
- Massage Therapist, College of Hospitality and Vocational Skills - 08/2014
- Psychology, Moneague College, 09/2013
High School Diploma -
Ferncourt High School
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