Monique Brown
Hephzibah,GA
Summary
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Enthusiastic Assistant Teacher with background in early childhood education. Bring strong understanding of child development principles, creative lesson planning and relationship-building skills to foster student engagement. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Demonstrate ability to consistently individualize instruction, based on student's needs and interests.
Overview
13
13
years of professional experience
Work History
Teacher's Assistant
KIPP Charter Schools
Charlotte, NC
08.2021 - 03.2022
- Participated in professional development workshops and training sessions.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Customer Service Representative
Gap Kids
New York, NY
11.2015 - 12.2018
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Home Depot
New York, NY
06.2013 - 10.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier Team Lead
Target
New York, NY
10.2012 - 01.2013
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Analyzed sales data reports to identify trends in customer buying habits.
- Answered phone calls to assist customers with questions and orders.
- Performed daily opening and closing procedures for the register area.
- Coordinated with other departments when additional support was needed during peak hours.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed payments promptly for customers to exceed productivity standards.
- Trained new cashiers on proper use of registers and store policies.
Office Secretary
Central Park East H.s
New York, NY
03.2009 - 06.2012
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Created and updated spreadsheets to track and report data.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Coordinated special events such as conferences or workshops.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Assisted with accounts receivable and accounts payable functions.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
Education
High School Diploma -
Central Park East High School
New York, NY06-2012
Skills
- CPR and first aid
- Computer skills
- Complaint resolution
- Quality control
- Customer consulting
- Team collaboration
- Adaptive team player
- Problem resolution
- Inbound and outbound calling
- Data collection
- Verbal and written communication
- Call center experience
- Clerical support
Timeline
Teacher's Assistant
KIPP Charter Schools
08.2021 - 03.2022
Customer Service Representative
Gap Kids
11.2015 - 12.2018
Customer Service Representative
Home Depot
06.2013 - 10.2013
Cashier Team Lead
Target
10.2012 - 01.2013
Office Secretary
Central Park East H.s
03.2009 - 06.2012
High School Diploma -
Central Park East High School