Summary
Overview
Work History
Education
Skills
Certification
Timeline
Assessments
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Monique Brown

Adamsville

Summary

Results-oriented professional with a proven track record of exceeding targets and driving success in fast-paced environments. A unique blend of strategic thinking and hands-on experience delivers impactful solutions that significantly enhance organizational performance. Committed to fostering collaboration and innovation while consistently leveraging skills to navigate challenges and seize growth opportunities. Dedicated to contributing to team success with a focus on achieving measurable results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Marketing Specialist

Advantage Solutions
04.2025 - Current
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Managed customer feedback channels, improving product offerings and customer satisfaction.
  • Orchestrated product demonstrations at industry events, generating interest and facilitating lead capture.
  • Implemented customer segmentation strategies, tailoring communications for increased relevance and impact.
  • Negotiated with vendors for marketing materials and services, optimizing budget allocation and ROI.
  • Enhanced brand visibility through execution of targeted social media campaigns.

Google Ads Quality Rater

Telus International
05.2020 - 04.2025
  • Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool.
  • Review the results returned in a specific search query and rates them in terms of relevance.
  • Active daily user of Gmail, Google+ and other forms of social media including Twitter & Facebook
  • Familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
  • Experience in use of web browsers to navigate and interact with a variety of content
  • Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
  • Developed strong analytical skills by evaluating content according to established criteria and metrics.

Pharmaceutical Representative

American Sleep Medicine
08.2010 - 05.2020
  • Build effective business relationships with health care partners
  • Prospect for new business
  • Develop strategies to approach potential clients and increase sales
  • Cold calling health care professionals to set up appointments
  • Distribute samples to licensed practitioners
  • Distribute information to health care professionals
  • Demonstrate product use
  • Answer questions from health care professionals
  • Organize and execute sales presentations
  • Organize group events and conferences for health care professionals
  • Maintain detailed records of all contacts and meetings and creating reports when needed
  • Keeping current with clinical data and presenting this data to health care professionals
  • Keeping informed about the activities of health care professionals and organizations in a specific area
  • Keeping current with the competition's products, service offerings and activity
  • Establish and maintain effective working relationships with all company support departments
  • Provide after-sales service
  • Delivered customized solutions that addressed the unique challenges faced by each healthcare professional, resulting in increased product adoption and customer satisfaction.
  • Monitored industry trends, staying current on the latest advancements in pharmaceutical technology and regulations.

Medical Assistant

American Sleep Medicine
06.2007 - 08.2010
  • Obtaining and recording patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality.
  • Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance.
  • Preparing treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.
  • Delivering compassionate support, attention, and assistance to patients and families.
  • Ensuring compliance with all health care regulations, including HIPAA and OSHA.
  • Preparing and administering medications for patients as directed by physicians.

Education

Bachelor of Science - Business Management

Strayer University-Global Region
Birmingham, AL

Skills

  • Extensive experience with Microsoft Publisher
  • HIPAA compliance expertise
  • Proficient in customer service management
  • Skilled in Microsoft Project software
  • Proficient in database administration
  • Network infrastructure management
  • Experienced in Microsoft Outlook management
  • Proficient in various software tools
  • Proven sales track record
  • Skilled in driving upsell opportunities
  • Remote sales expertise
  • Digital audience engagement
  • Databases (10 years)
  • Microsoft Access (10 years)
  • Records Management (5 years)
  • OneSite (7 years)
  • Marketing (10 years)
  • Communication skills (10 years)
  • Telemarketing (10 years)
  • Medical terminology (6 years)
  • Talent acquisition expertise
  • Typing (10 years)
  • Office Management (8 years)
  • Machine learning
  • Proficient in interpreting Fair Housing regulations
  • User Interface (UI) (10 years)
  • JavaScript (10 years)
  • Microsoft SQL Server (5 years)
  • Java (10 years)
  • Windows (10 years)
  • XML (8 years)
  • Medical office experience (8 years)
  • Computer literacy (10 years)
  • Conflict management (10 years)
  • Market Research (8 years)
  • Medical records (8 years)
  • Account management (8 years)
  • Customer support
  • HTML5 (10 years)

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Marketing Specialist

Advantage Solutions
04.2025 - Current

Google Ads Quality Rater

Telus International
05.2020 - 04.2025

Pharmaceutical Representative

American Sleep Medicine
08.2010 - 05.2020

Medical Assistant

American Sleep Medicine
06.2007 - 08.2010

Bachelor of Science - Business Management

Strayer University-Global Region

Assessments

  • Sales skills — Proficient February 2023 Influencing and negotiating with customers Full results: Proficient
  • Customer focus & orientation — Proficient September 2023 Responding to customer situations with sensitivity Full results: Proficient
  • Medical billing — Proficient September 2023 Understanding the procedures and forms used for medical billing Full results: Proficient
  • Written communication — Proficient September 2023 Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
  • Work style: Professionalism — Proficient September 2023 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
  • Retail customer service — Proficient October 2023 Responding to customer situations in a retail setting Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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Monique Brown