Monique Brown
Hickory,NC
Summary
I am presenting to you my achievements results-driven in the Home Health/SNF/ALF/Hospital proven track record of optimizing operational efficiency and enhancing patient services. Seeking a challenging leadership role in healthcare marketing/Administration to demonstrate strategic planning, team management, and financial acumen and contribute to overall success of the organization. Dedicated to ensuring seamless healthcare delivery through effective administration and a commitment to maintaining high standards of patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Account Executive
Adoration Home Health
Lenoir, North Carolina
01.2025 - Current
- Developed and maintained client relationships to ensure service satisfaction and retention.
- Collaborated with internal teams to streamline communication and enhance service delivery processes.
- Identified client needs and proposed tailored solutions to improve care coordination effectiveness.
- Trained new staff on account management best practices, fostering a culture of continuous improvement.
- Sales and Promotion: Call on physicians, hospitals, and skilled nursing facilities to promote home care services and build strong client relationships.
- Account Management: Develop and maintain a target list of accounts, prioritize them according to the market sales plan, and gather relevant account information to identify key opportunities.
- Business Planning: Prepare business plans to achieve sales goals and maintain a thorough understanding of the competitive landscape and market trends.
- Collaboration: Work closely with healthcare professionals, including case managers and discharge planners, to educate them about home care services and improve patient outcomes.
- Reporting: Participate in quarterly account reviews and present necessary information for each account to ensure alignment with business objectives.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Physical Therapy Assistant-PRN
Catawba Valley Medical Center
Hickory, North Carolina
01.2024 - Current
- Provides direct treatment to residents as directed by and according to the plan of care.
- Documents resident progress towards meeting established goals.
- Teaches exercises to residents, family members, and caregivers.
- Provide instruction in the use and care for orthotic, prosthetic devices, and other assisting apparatus.
- Completes required forms and documents in accordance with company policy and state and/or federal regulations.
- Performs other duties as assigned.
Account Executive
LHC Group-Carolina Home Care
Rutherford, NC
11.2024 - 01.2025
- Responsible for overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community.
- Ensures continuity of care, smooth interaction and communication between all involved in patient care activities.
- Responsible for development of home health programs in the general community.
- Visits and establishes rapport and relationships with referral sources to include educational services and presentation of business plans.
- Supports and participates in the marketing functions to ensure engagement in community networking.
- Communicates progress of all activities to Executive Director/Sales Team.
- Responsible for identifying new markets to promote services to.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Identified opportunities for account growth through regular client needs assessments.
Therapy Rehab Director
Synchrony Rehab
Hildebran, North Carolina
01.2022 - 01.2024
- Provides the leadership management and vision necessary to ensure that their areas of responsibility have the proper operational controls.
- Completes administrative and reporting procedures.
- Effectively grow the Rehab Department organization and to ensure financial standards.
- Maintaining a clinical caseload.
- Responsible for recruiting and retaining rehab service personnel, Monitors and assists with personnel compliance standards including required credentials, corrective actions, and improvement plans when needed.
- Develop strategies to increase facility's therapy program/revenue in both Part A and Part B caseloads.
- Develop special programs for resident participation, such as fitness, dementia programming, and various protocols for activities that strengthen existing therapy program.
- Developed and implemented comprehensive training programs for clinical staff, improving service quality and patient satisfaction.
- Analyzed performance metrics to identify areas for improvement, driving data-informed decision-making across teams.
- Established partnerships with external stakeholders to expand service offerings and improve community engagement initiatives.
- Led strategic initiatives to enhance patient care and operational efficiency within rehabilitation programs.
Licensed Physical Therapist Assistant
Gentiva/Kindred/CenterWell Home Health
01.2015 - 01.2022
- Provides direct treatment to residents as directed by and according to the plan of care.
- Documents resident progress towards meeting established goals.
- Teaches exercises to residents, family members, and caregivers.
- Provide instruction in the use and care for orthotic, prosthetic devices, and other assisting apparatus.
- Completes required forms and documents in accordance with company policy and state and/or federal regulations.
- Performs other duties as assigned.
Business Office Manager/Records Coordinator II/Recruitment
Gentiva Home Health
Statesville, North Carolina
01.2006 - 01.2012
- Ensure that adequate financial records and cost reports are submitted.
- Manage, balance, and post facility credit card.
- Assist new hires with up-to-date knowledge of company benefits. Assist new hires with signing up and explaining company benefit packages.
- Preparing and planning of department budget.
- Consult with Department of Social Services, Social security, and Hospice concerning patient's financial care.
- Completed bi-weekly payroll for 30 employees.
Medical Records Director/Marketing
Elizabeth Place
01.2004 - 01.2006
- Maintain all patient/employee records.
- Prepare new clinical records and review them for accuracy.
- Complete administrative record reviews and prepare discharge files.
- Contact vendors to order medical supplies.
- Backup to data entry and admissions department, enter billing/payroll information.
- File all incoming documentation and ensure compliance to company procedures.
- Record receipts of signed orders, log/mail physicians' orders, track orders.
- Developed strategies to enhance data accuracy and integrity within electronic health record systems.
- Managed audits of medical records for quality assurance, identifying areas for improvement in documentation practices.
- Established policies for record retention and destruction, aligning with legal requirements and industry standards.
Education
Bachelor of Administration - Healthcare Management
Gardner Webb University
Boiling Springs, NC12-2026
Associates in Applied Science - Physical Therapist Assistant
Personal Trainer - Certified Nutritionist
ISSA
Certified Personal Trainer
Associate of Science - Physical Therapy Assistant
Caldwell Community College And Technical Institute
Hudson, NC05-2014
High School Diploma - undefined
Fred T. Foard High School
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Strategic selling
- Written and verbal communication
- New business opportunities
- CRM software expertise
- Customer relations
- Business development and planning
- Customer relationships
- Lead development
- Customer rapport
- Sales strategies
- Customer relationship management
- Customer presentations
- Goals and performance
- Sales proficiency
- Account planning
- Performance tracking
- Sales expertise
- Contract negotiation
- Research and analysis
- Account servicing
- Market development
Accomplishments
During my recent tenure, I successfully spearheaded initiatives that resulted in substantial 160% expansion of Home Health Sales volume within my designated territory. This accomplishment underscores my commitment to strategic market penetration and effective client engagement, significantly contributing to the overall regional growth objectives.
Certification
- Licensed Physical Therapy Assistant - 2014
Languages
English
Native or Bilingual
Timeline
Clinical Account Executive
Adoration Home Health
01.2025 - Current
Account Executive
LHC Group-Carolina Home Care
11.2024 - 01.2025
Physical Therapy Assistant-PRN
Catawba Valley Medical Center
01.2024 - Current
Therapy Rehab Director
Synchrony Rehab
01.2022 - 01.2024
Licensed Physical Therapist Assistant
Gentiva/Kindred/CenterWell Home Health
01.2015 - 01.2022
Business Office Manager/Records Coordinator II/Recruitment
Gentiva Home Health
01.2006 - 01.2012
Medical Records Director/Marketing
Elizabeth Place
01.2004 - 01.2006
Certified Personal Trainer
High School Diploma - undefined
Fred T. Foard High School
Bachelor of Administration - Healthcare Management
Gardner Webb University
Associates in Applied Science - Physical Therapist Assistant
Personal Trainer - Certified Nutritionist
ISSA
Associate of Science - Physical Therapy Assistant
Caldwell Community College And Technical Institute