Monique Brunt
Sledge,USA
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
16
16
years of professional experience
Work History
Program Eligibility Coordinator II
Arkansas Department of Human Services
03.2021 - 01.2025
- Develops and implements office procedures to enhance the delivery of services of DHS services in the local community and statewide.
- Receives, investigates, and resolves complaints and inquiries timely from clients across the state and central office.
- Develops and implements methods to improve public access to DHS services and information.
- Responds to requests for information from public officials timely and professionally.
- Coaches employees effectively, fostering a communication-friendly environment.
- Resolves conflict in the workplace by providing guidance and support.
- Develops and supports professional standards.
- Cooperates with Administrative Reviews and maintains confidentiality of the information provided/received in the review.
- Responds to discrimination complaints with all facts and does not withhold information.
- Ensures staff compliance with ethical standards, privacy policies, confidentiality policies, security policies, and all other policies protecting sensitive information.
- Ensures monthly performance reviews and annual personnel evaluations are completed timely and accurate for staff in chain of command.
- Reviews assignments and performance of subordinate staff.
- Monitors procedures to ensure staff successfully perform in the current environment.
- Prioritizes assignments to make sure staff remain on target.
- Provides feedback to staff and upper management promptly.
Program Eligibility Specialist
Arkansas Department of Human Services
02.2019 - 03.2021
- Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources.
- Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures.
- Provides information regarding resources, assistance, and services available to the applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling.
- Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations.
- Evaluates requests and professional findings, by policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring the client to alternative sources, or preparing additional requests for evaluation and assistance.
- Writes individualized plan of care and contacts participating private and public service providers for assistance. Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies.
Administrative Specialist III
Arkansas Department of Human Services
11.2014 - 02.2019
- Provided support to the County Administrator
- Coordinated meetings and trainings
- Completed purchase requisitions
- Composed monthly reports
- Maintained activity logs and financial ledgers, submitting reports to management.
- Coordinated screening of applicants' resumes and scheduled phone and in-person interviews.
- Assisted with payroll processing
- Organized paperwork for new hires, security clearances, and temporary staff.
Housekeeping Supervisor
Harrah’s Casino
02.2009 - 07.2014
- Train housekeepers on cleaning and maintenance tasks.
- Oversee staff daily.
- Check rooms and common areas, including stairways and lounge areas, for cleanliness.
- Schedule shifts and arrange for replacements in cases of absence.
- Establish and educate staff on cleanliness, tidiness, and hygiene standards.
- Motivate team members and resolve any issues that occur on the job.
- Respond to customer complaints and special requests.
- Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves.
- Participate in large cleaning projects as required.
- Ensure compliance with safety and sanitation policies in all areas.
Education
Business Finance -
University of Phoenix
05.2010
Business Adminstration -
Coahoma Community College
05.2004
Skills
- Customer service skills
- 20 years Microsoft software
- Great management skills
- Eligibility assessment
- Conflict resolution
- Team building
- Employee training
- Multitasking
- Self motivation
- Recordkeeping and data input
- Professional demeanor
- Multitasking Abilities
Timeline
Program Eligibility Coordinator II
Arkansas Department of Human Services
03.2021 - 01.2025
Program Eligibility Specialist
Arkansas Department of Human Services
02.2019 - 03.2021
Administrative Specialist III
Arkansas Department of Human Services
11.2014 - 02.2019
Housekeeping Supervisor
Harrah’s Casino
02.2009 - 07.2014
Business Finance -
University of Phoenix
Business Adminstration -
Coahoma Community College
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